I have been reading thru as much information as I can on this site and know that I have a lot left to learn so please excuse me if I don't word this properly. Part of what I am needing help with is in the deciding of what is the best way to accomplish my goal - so here goes. A doctor friend has SITE-A A disgruntled patient (from 2007, I believe) had created negative SITE-B The doctor wants to either (a) lower the page rank of the disgruntled patient so as to not scare away new business (I don't believe this to be possible, correct me if I am wrong) or (b) raise the official sites rank so that only that page shows up in results I had a few ideas, like creating other pages / blogs and ranking them to help push the other site down the list, or perhaps using some method to boost the official page's rank, but honestly I am overwhelmed with options as to what is even the best course of action and then what steps to take. I would like to hire someone to do this for me and I hope to learn some things along the way about SEO. Price is obviously negotiable since I have yet to decide on a method. Anyone have any ideas and interested in helping me with this? Thanks.