Nameservers not updating

thomeski · Jul 13, 2021

I'm new to all this but:

Been trying to point my domain nameserver from Godaddy to Viridweb host. First time I got an email from Godaddy after 24 hours indicating that the nameservers have been changed but they had not. Waited for three more days still didn't change. Tried switching it back to Godaddy, waited for the email after 24 hours then pointed them back to viridweb again(probably was a bad idea). So now three days later and still nothing. Checked on whois and there's no change still. What could be the problem?

vigyavan · Jul 13, 2021

Check on dnschecker

TheMarquis · Jul 13, 2021

Are you sure you inserted the right nameservers? I know, I know, but sometimes a second check it's good.
You should check the dns propagation with dnschecker, as @vigyavan suggested.
You can also try to open a ticket and talk with the support team of your hosting provider.

GenesisOne · Jul 13, 2021

Ask for a refund and change your hosting before it's too late.
Goddady is the worst hosting service out there.

Turbo B. · Jul 13, 2021

Try this - https://developers.google.com/speed/public-dns/cache

l33t' · Jul 13, 2021

try to clear your DNS. Go to the Windows console and type inconfig/ flushdns

If this does not work, check if the DNS of your server has been entered correctly for your domain.

thomeski · Jul 13, 2021

vigyavan said:
Check on dnschecker

Only getting "Not Resolved."

Ricky.Montana said:
Are you sure you inserted the right nameservers? I know, I know, but sometimes a second check it's good.

Haha I checked and recheck coz I assumed it's one of my silly mistakes lol

Ricky.Montana said:
You can also try to open a ticket and talk with the support team of your hosting provider.

I'm only seeing Godaddy Phone numbers

Smeklinis said:
Try this - https://developers.google.com/speed/public-dns/cache

Done. What do I check for after doing this?

thomeski · Jul 13, 2021

l33t' said:
try to clear your DNS. Go to the Windows console and type inconfig/ flushdns

If this does not work, check if the DNS of your server has been entered correctly for your domain.

Is this supposed to work instantly?

l33t' · Jul 13, 2021

thomeski said:
Is this supposed to work instantly?

You will clear your previous DNS cache on your network.

If you enter the code, I recommend you to delete your cookies in the browser and try again.

Provided that the 24 hours have expired after you entered the DNS at your domain.

thomeski · Jul 13, 2021

l33t' said:
If this does not work, check if the DNS of your server has been entered correctly for your domain.

I've rechecked severally. This is a direct copy/paste from Godaddy:

Nameserver
dns1.viridwebhosting.com
dns2.viridwebhosting.com

MasonF · Jul 13, 2021

did you select NS when you searched on dnschecker?

l33t' · Jul 13, 2021

thomeski said:
I've rechecked severally. This is a direct copy/paste from Godaddy:

Nameserver
dns1.viridwebhosting.com
dns2.viridwebhosting.com

Then the problem will be with viridwebhosting.com.

In all likelihood, you still have to enter the link from your domain on a page there.

thomeski · Jul 13, 2021

MasonF said:
did you select NS when you searched on dnschecker?

I just did and it has resolved in Denmark, Portugal and india each showing Viridweb and not Godaddy this time. Does this mean it's okay?

thomeski · Jul 13, 2021

l33t' said:
Then the problem will be with viridwebhosting.com.

They're insisting I talk to Godaddy support. Just tried installin WP on the domain and it gives me these errors
The following errors were found :

Could not write the Configuration File check_charset.php
Could not write the Configuration File soft.htaccess
Could not write the Configuration File wp-config.php

Annoying

MasonF · Jul 13, 2021

thomeski said:
I just did and it has resolved in Denmark, Portugal and india each showing Viridweb and not Godaddy this time. Does this mean it's okay?

that means you're all good, it's just a matter of time before it gets resolved worldwide

Gogol · Jul 13, 2021

Let's see

1) where do you live? It matters a lot when you change a dns record. If you live in us, the change should be pretty quick, but sometimes it is not consistent (it will work for one request and it will not work for the second one). This is why companies say you should wait for 2-3 days.

2) What's your ttl?
3) most importantly, do you know what you are doing? That matters a lot. A bad record won't be changed by any registrar or dns provider. I hate GoDaddy, but this is not a problem with them generally.

These records are cached globally so that you can access a website quickly. Be patient, but also know what you should do. Otherwise, you will keep changing the records and be more frustrated.

TheMarquis · Jul 13, 2021

thomeski said:
I've rechecked severally. This is a direct copy/paste from Godaddy:

Nameserver
dns1.viridwebhosting.com
dns2.viridwebhosting.com

It should be ns1(and ip/domain) and ns2, not dns1 and dns2. When you bought the hosting plan, you got a mail with all the information, included the ns addresses (it can be ns72.hostingprov.com).

thomeski · Jul 13, 2021

Ricky.Montana said:
It should be ns1(and ip/domain) and ns2, not dns1 and dns2. When you bought the hosting plan, you got a mail with all the information, included the ns addresses (it can be ns72.hostingprov.com).

This was the email I received from them

If you are using an existing domain with your new hosting account, you will need to update the nameservers to point to the nameservers listed below.

Nameserver 1: dns1.viridwebhosting.com
Nameserver 2: dns2.viridwebhosting.com

thomeski · Jul 13, 2021

Gogol said:
) most importantly, do you know what you are doing? That matters a lot. A bad record won't be changed by any registrar or dns provider. I hate GoDaddy, but this is not a problem with them generally.

I won't pretend that I know what I'm doing but all I had to do was change the nameservers which I did.

Nameservers not updating

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