I'm having an issue with my account on namecheap, my account is locked an i can't reset my password. Now my website is offline and i can't update the nameservers because of the locked account I'm waiting 2 days for an answer from the so called "Risk Management team" !!! When i write to the live chat support they just say we labelled your ticket prioritozed and: So they're not responsible if your site is offline and you dont have access to your domains I labelled my ticket as Critical and as much as i know a critical ticket should be resolved in 1 hour and maximun 2 hours, but they dont give a damn about if its labelled Critical or Low! So I don't reccomend using Namecheap( I dont have anything againt them, this is just my opinion about they sh*tty support), maybe domains are a bit cheaper but I would pay some cents more than waiting 2 days for some monkeys to answer my tickets.