My issues with linklicious. Am I wrong?

3500amonth · Jul 11, 2011

I signed up for the Pro version as I thought the price was reasonable since there were credits for the backlinks thrown in it would be a good deal.

So I signed up 5/19 and then got the coupon sent to me on June 2nd and it expires in 2 weeks. I ordered the backlinks and the total came to 54.60 as apparently you can't get the total exactly to equal 54.50. So I paid the extra ten cents with paypal and the order was complete one hour later. Everything is fine.

Next month paid on 6/19 and get the code in the mail on July 3rd. Tried to use is on the 10th and it says the code is invalid. I e-mail support and they say I already used this month's coupon on June 22nd.

I send all the documentation to this and it appears paypal put a hold on the 10 cent payment due to fraud concerns and it didn't clear til June 22nd. Linklicous position is due to this they consider my June 11 order to apply to the June 19th payment and I am not going to get my 2nd 54.50 credit.

I have sent 5 e-mails back and forth and due to the way they have handled a simple customer service issue I am ending my subscription with them. It appears like they will do anything to weasel out of a commitment. As a businessman this type of attitude is not a long term successful business plan.

Poppa Rotzee · Jul 12, 2011

Yeah, we definitely didn't give you free links. You were being a total douche. We have no problem giving away coupons or fixing problems..but if your going to be a dick about it...especially when you charged back $.10 then yeah, your probably not going to get far. Try apologizing for charging back the $.10 instead of demanding free links.

You paid on 6/11 and had paypal charge back $.10 (yes, 10 cents!). That chargeback was reversed on 6/22. Not sure why you are blaming paypal or saying it is our problem - we were clearly unpaid (stolen from?) on the 22nd.
We clearly state that the code can be used once and that it's good until your account is rebilled.
In the future, you should probably not charge back $.10 if there is $54.50 in free links on the line. Not sure why you did it, but it is what it is. (See attached screenshot for proof) Blaming it on Paypal or saying it's bad customer service is silly. As you can see throughout many threads here, we're all about doing the right thing.

(screenshot)
http://dl.dropbox.com/u/6724103/darrellbailey.PNG

Resultz · Jul 12, 2011

Lol, he charged back .10 cents and is bitching about links you guys give for free!?!?! That is hilariously retarded.

LBrown · Jul 12, 2011

It sounds like both linklicious and the OP are in the wrong here.

You get one coupon per billing cycle but you don't get this month's coupon simply because you're being a dick and didn't apologize for ripping them off $0.10 (which is being a dick, OP, in case you didn't know). All customers have a tendency to be a total douche. You have to honor your coupons with all customers, not just the nice ones. Don't have customers if you don't want to deal with these people. Or, if this customer just isn't worth the hassle (which clearly he isn't since he never intends to pay you a dime) just terminate his account for him on the grounds of the $0.10 charge back.

BigEasy · Jul 12, 2011

Sorry have to side with the OP on this one. Your site clearly states that the Pro Plan is $54.50 for the month. If I was signing up and saw I was being charged more than stated on your site, you wouldn't have to worry about a 10 cent charge back because you would have lost my business from the start.

And as a business or business owner, to come on this site and bash your customer's over 10 cents (especially when its .10 he shouldn't have been charged in the first place) is completely ridiculous. You can make sure you never have to worry about me becoming your customer!

CMCarlin · Jul 13, 2011

Yea Rotzee's response is horrible since he is representing the company, but other than that, I respect his bold honesty.

LoL, seriously... chargeback 10 cents....

suggestion to Rotzees: sync up the prices so the customer doesn't have to pay 10 cents in paypal. That is just as ridiculous as the customer charging it back.

wowhaxor · Jul 13, 2011

Although he shouldn't have charged back $0.10 you shouldn't talk to a customer like that. Suck it up and say "sorry boss", after all is losing $0.10 one time worth losing $50 a month? Its business man I deal with dicks all the time its easy to be polite in an e-mail even when you're pissed and it'll get you a lot further and make you more money in the end.

3500amonth · Jul 13, 2011

HKSEO Rotzee said:
Yeah, we definitely didn't give you free links. You were being a total douche. We have no problem giving away coupons or fixing problems..but if your going to be a dick about it...especially when you charged back $.10 then yeah, your probably not going to get far. Try apologizing for charging back the $.10 instead of demanding free links.

You paid on 6/11 and had paypal charge back $.10 (yes, 10 cents!). That chargeback was reversed on 6/22. Not sure why you are blaming paypal or saying it is our problem ? we were clearly unpaid (stolen from?) on the 22nd.
We clearly state that the code can be used once and that it's good until your account is rebilled.
In the future, you should probably not charge back $.10 if there is $54.50 in free links on the line. Not sure why you did it, but it is what it is. (See attached screenshot for proof) Blaming it on Paypal or saying it's bad customer service is silly. As you can see throughout many threads here, we're all about doing the right thing.

(screenshot)

There seems to be some confusion in some of the replies.

Let me state the following: The service provider received every penny that he was supposed to. I did not dispute the charge. Paypal Fraud put a hold on a ten cent payment towards a $54.60 charge from onehourbacklinks that the remainder was paid with a $54.50 voucher that came with the Pro plan that was paid for separately and never disputed. The ten cent hold was released ten days later. During that ten day period I had paid for another month of service. That was never disputed.

The onehourbacklinks slider system would not get a backlink package that exactly totaled 54.50 so I chose to buy a little extra is why there was a ten cent charge.

I never received any communication from seller or paypal that this 10 cent transaction was in dispute. Paypal did ask me to verify my account in an e-mail that looked like a phishing attack 2 hours after this payment, but I verified it was real and changed my paypal password.

The argument that I must have initiated this dispute fails the logic test. Why would I dispute ten cents of a $54.60 transaction? Why would I dispute a ten cent charge and 8 days later pay another $54.50 for another month?

The answer to my question to cancel the service for poor customer service was answered in your reply for calling me a douche for complaining about not getting the $54.50 voucher towards onehourbacklinks that is a selling point to upgrade to your pro service.

So essentially you have chased off an otherwise happy customer who planned to keep using your service and spending $54.50 monthly because you were delayed in receiving ten cents by ten days.

The interest on ten cents for ten days is not even a penny so I highly suggest you learn from this experience if you want to run a business.

alpha4 · Jul 13, 2011

Business 101: Never insult your clients. PERIOD. Now, I didn't even bother reading your argument, and maybe you're right and your client is a real dick, but as a company, you are not entitled to public display of rudeness and assholeness. Bottom line, I will never do business with you.

Extropy · Jul 13, 2011

While Rotzee is being really harsh and it isn't the tone I would take, I fully stand by his actions of not giving away an extra $50 in links (which weren't supposed to be given anyway due to the chargeback).

I've never seen anyone be so rude for any SEO service, ours or others. We obviously didn't start to air his dirty laundry here but are replying with the facts of the issue at hand.

Sorry guys, but the customer is not always right. That's Business 201. I'd rather have total newbies asking questions all day (and we get them) than deal with someone who charges back .10 and then complains about a second bonus $50 coupon that wasn't received.

I'm heading off on an epic 220 mile hike for a month, but please feel free to call up to the office during normal (CST) working hours if you or anyone else has an issue. Justin, Jeremy and Colby will be happy to help.

Extropy · Jul 13, 2011

BigEasy said:
Sorry have to side with the OP on this one. Your site clearly states that the Pro Plan is $54.50 for the month. If I was signing up and saw I was being charged more than stated on your site, you wouldn't have to worry about a 10 cent charge back because you would have lost my business from the start.

And as a business or business owner, to come on this site and bash your customer's over 10 cents (especially when its .10 he shouldn't have been charged in the first place) is completely ridiculous. You can make sure you never have to worry about me becoming your customer!

It wasn't a pricing mixup on the site. The $.10 was from when he used the first free link coupon and was charged a dime. Obviously he didn't want to pay the dime so charged it back. And note that we didn't start this thread but are replying with the facts at hand. We'd never do something like that normally.

dre1! · Jul 13, 2011

alpha4 said:
Business 101: Never insult your clients. PERIOD. Now, I didn't even bother reading your argument, and maybe you're right and your client is a real dick, but as a company, you are not entitled to public display of rudeness and assholeness. Bottom line, I will never do business with you.

Companies that cater to idiots do so by charging their best clients more to make up the difference. I would always prefer to do business with an intelligent person who deals on a level of personal honor and respect than on the principles of corporate greed.

If a business gives away free stuff to an idiot scammer that money comes out of the pocket of their loyal paying customers. Now that is bad business.

ventureman · Jul 13, 2011

hi can somebody tell me how to claim my free back links? never got a mail or anything I love linklicous didn't got the account for the free links but will be nice to use them

thanks!

Extropy · Jul 13, 2011

ventureman said:
hi can somebody tell me how to claim my free back links? never got a mail or anything I love linklicous didn't got the account for the free links but will be nice to use them thanks!

Just submit a trouble ticket if the coupon email got spammed. Be sure to give your email/username so we can look you up.

We plan on a release tomorrow that'll move this coupon to the dashboard as well as some other tweaks.

felixgoh · Jul 13, 2011

Didn't even realize that we are having free service from OHB when we remain as a member in linklicious. Looking forward to the coupon at the end of my first month subscription which should be around these few days.

Scripteen · Jul 13, 2011

dre1! said:
Companies that cater to idiots do so by charging their best clients more to make up the difference. I would always prefer to do business with an intelligent person who deals on a level of personal honor and respect than on the principles of corporate greed.

If a business gives away free stuff to an idiot scammer that money comes out of the pocket of their loyal paying customers. Now that is bad business.

So you really think you have to let the customer go through an IQ test before serving him? Or just ask him directly if he is an idiot or a genius?

@ HKSEO Rotzee

A reversal is usually done by paypal when they (on their own) decide to investigate a suspicious transaction. Check the case history on paypal dispute center and see what was the first action, dispute from the buyer or investigation from paypal.

On another note, There was a better way of handling the matter with the guy, If you are not the idiot yourself, you would have thought why didn't he dispute the 54.5 instead of the 0.10$

p0532673 · Jul 13, 2011

Has anyone considered the possibility that paypal was the one who placed the hold on the .10 and not the OP? I've had paypal do that to me before as well, part of their random checks to screen for fraud apparently. When it happens you don't get to upload evidence or talk to each other through paypal at all, the claim is automatically escalated.

BigBuddy · Jul 13, 2011

Calling your Customer as 'Douche' - I am sure for this post, you will be loosing some new customers.

Poppa Rotzee · Jul 13, 2011

BigBuddy said:
Calling your Customer as 'Douche' - I am sure for this post, you will be loosing some new customers.

If it is customers that demand free things and behave like children, then its probably best. As the owners of this service, we have the benefit of choosing who we deal with, and if a customer stresses us out, we chose to not deal with them. (Especially over Free stuff that we don't have to give)

It reminds me of the time me and my girlfriend bought an extra hamburger for this homeless guy we always see at the gas station...He literally grumbled at us and was like "Well why did you have to get it with onions on it...I guess I can take it..but I'm going to have to wipe them all off now". lol unbelievable and this guys behavior is right up his alley.

We have plenty of more than happy customers who don't charge back ten cents and who don't start emails saying that they want to cancel because they didn't get free links. Read all over the forums, we are very friendly and happy to help anyone, even people who don't purchase from us, so long as they aren't being jerks. (I've even been known to randomly select people supporting us and offer them $30-$50 in free links just for the hell of it..the links aren't the issue) We didn't email HIM first being a dick, and I sure as hell didn't start this thread. (In fact he email us multiple times being a douche and then started a thread about it)

A great analogy would be when getting pulled over, you tell the cop: "I pay your salary." You wouldn't expect him to just be, "Damn, your right, let me just rip up this ticket and give you a free back rub," would you?

That isn't how you get anywhere.

The golden rule: "Do unto others as you would have them do unto you" will get you far in life. Don't yell at customer support, and they will be more likely to help you. Don't tell a cop you pay his salary and he will be more forgiving, and might just give you a warning. Don't yell bomb on an airplane and you wont be tackled by an undercover air marshal, and kicked in the face.

We were 100% professional in the emails and responses, no one called him a douche in the emails....but when a guy starts a thread about it in open discussion..I feel free to DISCUSS how I feel about it.

3500amonth · Jul 13, 2011

Why do you state I am trying to get something for free? Your own site says "free links from one hour back links every month equal to the price of service.

I have paid a total of $109.10 to linklicious and received a total of $54.60 in links. Yes there was 10 day wait for ten cents of that, but I am not demanding extra links or special treatment. I never disputed the ten cent transaction and in our e-mail correspondence required multiple e-mails to figure out a complicated problem. I never threatened to cancel if I didn't get the free links. I just said cancel my account so I don't get charged in the future

I didn't think I was wrong and cancelled my service. But I thought to myself am I being fair here? So I posted here asking the question am I being unreasonable? Maybe I was wrong. I posted the situation and asked the community am I right or not? I never said your service sucks or not to use your service. I just asked am I right or not. It was not meant to be message to you. It was meant to be am I right or wrong.

Before anyone could answer my question you called me a douche and said I was trying to rip you off. Your response here is off base in both the analogy and description of my e-mails and concerns.

My issues with linklicious. Am I wrong?

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