My amazon got hacked
- Thread starter elhosary
- Start date
thetrustedzone
Elite Member
- Jun 15, 2010
- 3,994
- 3,455
the email associated with it , still you control it ? if yes try to get new password , forget password choice .......
- Apr 19, 2014
- 1,566
- 761
OP, Which country account?
elhosary
Senior Member
- Jul 2, 2015
- 994
- 312
yes i have the control of the email and i ask many times to get new password and i make my new password already and when i try to login with my new password
i got the message "password error"
please help , i got shocked and i cant think
this account have more than $4500
i got the message "password error"
please help , i got shocked and i cant think
this account have more than $4500
Ambitious12
Elite Member
- Jun 26, 2014
- 3,109
- 617
Any email id for support mentioned there?
May be that will be helpful to you.
May be that will be helpful to you.
blommas
Senior Member
- Jun 14, 2014
- 904
- 158
Happened to me before as well.. I didn't get hacked or anything, I think I forgot the password once so I changed it several times, and it kept saying it was wrong. Didn't fix it
EntrepreneurCure
Newbie
- Jun 28, 2014
- 47
- 18
1. If you selected the forget password option - check your spam folder for the link to do so.
2. If you already changed the password but you're trying to login with the new password you set and your still getting the error, email amazon support ( yes they will get back to you in 24 hours, sometimes they will contact you in less time).
3. Try the password option in another browser.
Security precautions:
- Run an antivirus program on your computer to make sure your computer has no spyware on it
- If you are using Google Chrome - Go into your settings > more advanced settings > passwords ( make sure you erase and uncheck the option to keep your passwords )
- Clear your cache and cookies
- Change the passwords to any major sites that you use - get old school and write it down.
2. If you already changed the password but you're trying to login with the new password you set and your still getting the error, email amazon support ( yes they will get back to you in 24 hours, sometimes they will contact you in less time).
3. Try the password option in another browser.
Security precautions:
- Run an antivirus program on your computer to make sure your computer has no spyware on it
- If you are using Google Chrome - Go into your settings > more advanced settings > passwords ( make sure you erase and uncheck the option to keep your passwords )
- Clear your cache and cookies
- Change the passwords to any major sites that you use - get old school and write it down.
elhosary
Senior Member
- Jul 2, 2015
- 994
- 312
Happened to me before as well.. I didn't get hacked or anything, I think I forgot the password once so I changed it several times, and it kept saying it was wrong. Didn't fix it
my case is number 2 , and i already make new password and i still got the same message , and i dont know what i have to do
- Mar 21, 2013
- 23,702
- 30,044
Change your email password. Maybe whoever it is got access to your email.
EntrepreneurCure
Newbie
- Jun 28, 2014
- 47
- 18
- Follow the steps to clear your cache and cookies.
- If you've changed the password and it's still not working, if you keep trying then Amazon will end up not just locking your account but it'll get real tricky when they finally do reset your password.
- Make sure you type the password slow and the caps is correct.
- Press forget password one more time, highlight the password , right click and view the new password before you input it.
If you still having issues I'm more than happy to make more suggestions but the best option is to not panic and let amazon respond
You can always contact their support https://www.amazon.com/gp/help/contact-us?skip=true
Chat is an option or call 1 (888) 280-4331
- If you've changed the password and it's still not working, if you keep trying then Amazon will end up not just locking your account but it'll get real tricky when they finally do reset your password.
- Make sure you type the password slow and the caps is correct.
- Press forget password one more time, highlight the password , right click and view the new password before you input it.
If you still having issues I'm more than happy to make more suggestions but the best option is to not panic and let amazon respond
You can always contact their support https://www.amazon.com/gp/help/contact-us?skip=true
Chat is an option or call 1 (888) 280-4331
elhosary
Senior Member
- Jul 2, 2015
- 994
- 312
i just got this message from amazon
"
Hello,
We have closed your account and canceled all outstanding orders.
We took these actions because you have submitted invalid gift cards as payment for Amazon.com orders.
Sincerely,
Account Specialist
Amazon.com"
i never do anything non legal with my account
"
Hello,
We have closed your account and canceled all outstanding orders.
We took these actions because you have submitted invalid gift cards as payment for Amazon.com orders.
Sincerely,
Account Specialist
Amazon.com"
i never do anything non legal with my account
EntrepreneurCure
Newbie
- Jun 28, 2014
- 47
- 18
Course of Actions :
Request further information via email regarding the exact orders with the invalid gift cards. This gives you the opportunity to dispute them.
- You can email this request but your going to get a generic response, so you may want to call them and ask them to send you over copies of your transaction history or let them know you optimize Amazon with your products due to the security offered with the payments. You ( as the business) look to Amazon to provide you with immediate notification if the gift cards or payment options selected by the customer is insufficient to depict their ability to satisfy the cost of the goods/ service. If the payments required more than 7 days for verification then you would have adjusted the shipment time for your products to reflect that due to circumstances like this.
- Request to deal with one person as your account manager so that you are able to submit a formal dispute - this makes it easy for you to stay on top of what needs to be done to regain your account.
- If you sell a product or a service, consider just setting up a temporary site or a website in place of it with your username or the company name listed on Amazon and research payment options like Amazon or Square.
If you need more help I'm always here
Request further information via email regarding the exact orders with the invalid gift cards. This gives you the opportunity to dispute them.
- You can email this request but your going to get a generic response, so you may want to call them and ask them to send you over copies of your transaction history or let them know you optimize Amazon with your products due to the security offered with the payments. You ( as the business) look to Amazon to provide you with immediate notification if the gift cards or payment options selected by the customer is insufficient to depict their ability to satisfy the cost of the goods/ service. If the payments required more than 7 days for verification then you would have adjusted the shipment time for your products to reflect that due to circumstances like this.
- Request to deal with one person as your account manager so that you are able to submit a formal dispute - this makes it easy for you to stay on top of what needs to be done to regain your account.
- If you sell a product or a service, consider just setting up a temporary site or a website in place of it with your username or the company name listed on Amazon and research payment options like Amazon or Square.
If you need more help I'm always here