MGID manager and support not answering

ran3000 said:

Hi,
I wonder if the people that are using mgid has the same issue.. the support and my manager don't answer at all

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mgid said:

Hello,
We apologize for the inconvenience you have experienced with our service. We understand your frustration and want to address your concerns promptly. As a representative of MGID here, we would like to assure you that we take customer satisfaction very seriously. We are committed to resolving any issues you may have encountered. However, it seems that there might have been a miscommunication or delay in our response.To better assist you, we recommend visiting your dashboard and navigating to the "Contact Us" section. There, you will find the contact information of the manager or team responsible for your specific account. If you have not received any feedback through that channel, please send an email to [email protected], providing a detailed explanation of what exactly happened. By reaching out to that email address, our team will investigate the situation from our end and work towards a resolution. We look forward to hearing from you soon and resolving any concerns you have.

Best regards,
MGID team

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ran3000 said:

I contacted the support and my manager don't answer at all since the 23th of may till now.

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mgid said:

Please send an email to our Global Publisher Support team at [email protected] and kindly include your email address as well as the website you are currently working with us.

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