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Market Samurai Keyword Research Module Keeps Crashing

Discussion in 'White Hat SEO' started by Stu784, Aug 27, 2011.

  1. Stu784

    Stu784 Regular Member

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    Hey all,

    Anyone else experiencing issues with MS' Keyword Research module when trying to analyze keywords?

    Other modules (although I haven't tried all of them) seem to be working fine except the Keyword one.
     
  2. ronin1975br

    ronin1975br Junior Member

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    It's happening with me as well.
    One thing that i noted that can avoid or at least reduce the chance of crashing is keep the MS window in focus, do not let the window go to background, that means can't use the computer while MS does its job :(
     
  3. sconson

    sconson Junior Member

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    Occupation:
    Full time graphic designer, part time seo..
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    The Emerald Isle
    Unfortunately ms is still buggy and we'll all have to live with it until they sort it out!
     
  4. clyde

    clyde Elite Member

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    ^^ Or use an alternative. ;)
     
  5. acadian60

    acadian60 Registered Member

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    I am also experiencing the same problem. I am using MNF until the issue is resolved.
     
  6. beakon

    beakon Regular Member

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    Its the traffic estimator, Google made a change with it causing MS to crash.
     
  7. jackroze59

    jackroze59 BANNED BANNED

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    try traffic travis
     
  8. WildDisease

    WildDisease Junior Member

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    Agreed. I notice if its in focus and you do not touch your computer while its generating/analyzing from Adwords, it won't crash..

    Another thing you could do is lower the amount of threads/parallels used so that you have less active connections (takes longer the lower it is but at least you wont have to start it up again). Could be google going AWOL if its bugged with too many queries at once
     
  9. randolph60

    randolph60 Junior Member

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    Agree.

    When the developer fix one bug, a short time later we have another one.

    Meantime i also miss a automatic keyword research, like the most of the others programms has, but it would be great when the can get it more stable.


    Randolph
     
  10. bneitz

    bneitz Newbie

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    I too am having an issue. I have a support ticket in with MS but I assume if everyone else is experiencing the same issue they will sort it out.
     
  11. dragster

    dragster Newbie

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    also experienced the same problem. First i thought that the wireless internet was the3 problem - switched to the wired one - no change. it's frustating when you work at some 50 keywords at a time and MS blocks...
     
  12. kirkonpolttaja

    kirkonpolttaja Senior Member

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    Same problem here, hard to do squat when i cant see is my keywords any good :) Hope to get this fixed ASAP
     
  13. EvilPlankton

    EvilPlankton Junior Member

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    Same problem here, Traffic Travis seems fine though.
     
  14. Stu784

    Stu784 Regular Member

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    Maybe they should compensate us paying customers with a free copy of the article samurai tool for all this hassle.
     
  15. stansmith

    stansmith Registered Member

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    same problem here, i agree don't let it go to background once it starts bugging out just let it be don't try moving it or anything after a short time it will resume with the search
     
  16. dlonnie98

    dlonnie98 Newbie

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    same problem experienced and takes a lot of resources.
     
  17. Stu784

    Stu784 Regular Member

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    Got this response from Noble from my support ticket:

    "Hi Stuart - Thanks for your email.

    This issue seems to be occurring for a number of users since Friday and it stems from Adobe's Webkit crashing when it is allocated more than 2gb of RAM.

    We have found that this seems to be resolved by the installation of the beta of Adobe's AIR version 3, which drastically reduces the memory usage of Market Samurai.

    You can find the new version of Adobe AIR here:

    Code:
    http://labs.adobe.com/downloads/air3.html
    Please let me know if this doesn't do the trick! (this mostly seems to affect Windows 7 users, your XP system may or may not be suffering the same problem; once you get the Win7 system back online let me know if you need further help with the other one)

    - B
    ----
    Ben Scott
    Support Guru
    Noble Samurai: Creators of Market Samurai"
     
    • Thanks Thanks x 3
  18. gilbertbank

    gilbertbank Newbie

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    We are but test pilots forn this.
     
  19. Stu784

    Stu784 Regular Member

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    I've tried this fix on both my Win XP & Win 7 and I've its working ok.

    My Win XP however gave me a pop up message asking for my adwords account info (which I already had stored) and my Win 7 ran fine with just the normal 100 results without the need to log in with Adwords account.
     
  20. bneitz

    bneitz Newbie

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    I too received an email from MS when I sent in my trouble ticket with the same response. Upgraded to Adobe Air 3.0 beta and everything is working properly again.