I bought Magic Members and am coming up on the 30 day money back guarantee. The documentation is all in one pdf which makes it a pain to navigate. The support is quick to respond but I am starting to question how much this software is actively used. I have yet to get a fully working site. I find it interesting they have no forums. Forums aren't that hard to maintain and it lets people find the answers quicker. The only real reason you don't want a support forum for such a product is if you don't want to have to deal with everyone's displeasure publically. That and there is no 'trial', you purchase it upfront then get a refund.
Does anyone actually use this software? It seems to be 2 camps. People are who running some affiliate scheme and those who despise Magic Members. Anyone here have experience ? Willing to tell us what site it is used on ? What has me worried that Magic Members isn't serious software because it lacks
1) knowledge base. You HAVE to email them and wait for a response. (Seems great, but wtf ?)
2) No online documentation outside 1 pdf/videos. ( Videos !?! What am I, 12 years old?)
3) No forums.
All of the above seem to be what is typical of such a complicated piece of software. After all, it supports a dozen payment processors. Why is the documentation so strange ??
Thoughts ?
It really seems like they are trying a very labor intensive method of documenting/doing support. I just don't get it and see no evidence of real world usage. Bizarre.