Loosing Customers because ISP blocking Website as a Malware

kiks

Power Member

Jan 15, 2017

739

623

• Oct 14, 2021

• #1

Hello fellas, an existing US customer of mine made a new internet connection with the ISP called AT&T. He notified us that website it's getting blocked by default as a malware although we have SSL. The website is in the SaaS business in the gaming industry (cheats). He can still whitelist the website from this Home Manager AT&T service but I can imagine people avoiding the website because of this. I am not sure if they block all websites on this niche but can I appeal to them or something? Maybe having a decent amount of trustpilot reviews will fix the issue?

 

NetShop ISP

Senior Member

Jr. VIP

Aug 25, 2017

1,193

269

• Oct 15, 2021

• #2

Well, number of reviews on certain web site might be taken into account, but that is up to certain ISP. So better contact them and specify all possible details.

 

IM Dude

Elite Member

Executive VIP

Jr. VIP

Nov 11, 2018

12,058

10,828

• Oct 15, 2021

• #3

Scan your website with sucuri and see what score they give you.

 

TZ2011

Senior Member

Jun 26, 2011

1,095

1,131

• Oct 15, 2021

• #4

Having ssl is not equal to "safe". Also, cheats. In corporative minds it's not far from offshore casino, fake pharma and Hungarian midget porn.

 

G

greenleto

Newbie

Jul 18, 2021

28

8

• Oct 15, 2021

• #5

check for malicious scripts in your website.
sometimes it also blocks for phishing terms in your website content or in the domain name itself.

 

xcodes

Elite Member

Jr. VIP

Dec 9, 2014

4,218

1,385

• Oct 15, 2021

• #6

Mention your url for audit it could be so many causes - redirect , code inject ETC.,

 

Futa

Regular Member

Sep 10, 2019

416

140

• Oct 15, 2021

• #7

ISP providers won't do anything, check your website