When I use the word citations, I?m talking about mentions of your business on directory sites like the Yellow Pages, BBB, Yelp, Citysearch, and more.
Google uses this information to figure out:
A) If your business is real
and
B) What your business does
In order for Google to ?credit? your Google Places listing with a citation, they need to be certain that the citation is referring to your business. This means that your business name, address, and phone number must be identical to the information listed in Google Places.
The easiest way to think of a citation is as a reference to your business. In the offline world a reference won?t usually be a link. Instead it will be a mention of your business and will include the following:
1. Business Name
2. Business Location
3. Business Telephone Number
When Google finds a citation or reference to your site you receive a point, you get this point even if that site fails to link directly to you. The more points you have the higher you will rank. Citations act as a vote of confidence in your listing, therefore citations from authoritative sites are worth more than less authoritative ones, for instance a link from your local chip shop?s website is not going to be worth the same as a link from your Chambers of Commerce. This means that quality is far more important than volume, so having citations therefore has a positive effect on your Google Places ranking.