no not people but difersification in IM. I am a big believer in diversifying when it comes to IM. Its a lot safer in the long run IMO. 1. ACCOUNTS (social media sites) 2. METHODS (although this is hard when you have a solid system going with one method and you dont want to apply time elsewhere) 4. HOSTING (have 3 companies I work with currently looking for a 4th) 5. SERVICES (I will often hire multiple people to do the same job JUST to see who does it better. pricey yes but I get better results in the long run and it saves me time) Did I leave anything out?