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Learning Customer Service - How Would you handle this situation ?

Discussion in 'BlackHat Lounge' started by donaldbuck, Mar 16, 2016.

  1. donaldbuck

    donaldbuck Newbie

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    I've never had any customer service training. However, I started selling a gig on fiverr, that stated it would take me around about a month to deliver.

    I got my first few customers, I was so happy.However, there was 1 or 2 that even though I told them delivery would take 4 weeks, they constantly and persistantly kept emailing me every few days. I mean baring in mind this gig is for $5!

    He would send messages like

    "hi there, can i have an update"

    "hi, hows it going, hows the project going"

    He kept similar stuff like this every 3 days or so, without fail.. which was getting to the point of really pissing me off. I didn't bite, or get pissed, and was glad when I finished up and deliver. However, it's really pissing me off, as I do not know how to handle situations like these. I mean, I did explain to him MULTIPLE TIMES, that I could not rush the completion date any quicker.. however, he just did not seem to listen. Then when I was 12 hours late, he start acting all arsey and telling me if I didn't deliver today, he just wanted a refund..

    I then had another customer, who seems to be quite controlling, and just trying to dominate everything I say or do. Like he is a know it all type. Then I checked out him personally, and he has a bunch of 1 star reviews about people saying about his arrogant attitude.

    How the fuck do you handle customers like this ? Any suggestions, learning mechanisms.

    I find I need to learn how to have more control, and learn how to get to the point quick, and professionally. I find clients don't give a shit about me, or my time, and will happily take the piss, and have no respect.

    I mean why do they keep emailing me every few days, like they are managing the job or something. It's like wtf! How many times do I need to say to you that it will be 28 days TAT. Emailing me every few days and been like "Any update" and constantly asking the same question over and over in just another way each time, is really annoying.
     
    Last edited: Mar 16, 2016
  2. archon10

    archon10 BANNED BANNED

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    You want to cater to the plebs, do fiverr jobs and deal with this shit.
     
  3. Zwielicht

    Zwielicht Moderator Staff Member Moderator Jr. VIP

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    A month to deliver a $5 project?

    I'm not familiar with the rules of Fiverr, but can't you state in your gig that messages regarding project updates and scope creep will not be answered?
     
  4. donaldbuck

    donaldbuck Newbie

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    I feel for my own personal progression, it would be useful to know how to handle.

    What's your thoughts, how would you answered the client ?
     
  5. donaldbuck

    donaldbuck Newbie

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    It's a manual gig, I actually do everything.. but i do a small amount a couple of times a week. It's nothing big time, just turning over a few dollars. However, this bullshit with clients keep asking for updates every few days, when they have already been told multiple times the gig will take 28 days.

    PRIOR to purchasing
    . Both clients messaged me, and I told them both prior to purchasing it would be 28 days. They both clearly understood and agreed.

    I spend way to much time on customer service for $5 - I was calculating the time, even some times multiple responses.. then they would settle down.. then 4 days later, he would get a bee in bonet and come and ask how things where progressing, like he was the man managing the job..

    it was like wtf!
     
  6. archon10

    archon10 BANNED BANNED

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    The only jobs worth it at fiverr are the ones where you click a button and poof it's done. Otherwise, leave fiverr to the undesirables.
     
  7. vitarank

    vitarank Jr. VIP Jr. VIP

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    curious what your fiverr gig is. Seriously tho, $5 for a 28 day work/TAT aint worth it.
     
  8. Bengr86

    Bengr86 Newbie

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    $5 for a 28 day job doesn't seem lucrative at all, but to each their own.

    If you're going to stay the Fiverr route, then like the fellas above me said: Make it clear that it takes 28 days, and that there's no point in emailing for updates and the like, because it'll still take 28 days.

    Answer the first email they send, reminding them it'll take 28 days. If they keep emailing you after that, just ignore them. Send them a boilerplate along the lines of "thank you for contacting me re: project XYZ. Your project will be ready on JanuFebruMarch the 37th"
     
  9. tompots

    tompots Elite Member Premium Member

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    OP, your selling something for $5 that takes a month to complete, I would be charging much more than that, I mean think about it! your electricity usage for the month probably costs more than that. You should introduce your services to the market place here.

    As for your question, I have had customers like this before. Don't ignore them or it will get worse. Kindly tell the costumer that your gig clearly out lines that your deliver takes 30days, and they agreed to that when they purchased the product, and sending emails everyday will not move the completion day up at all.

    It sounds like they are trying to get you to do the job faster or get a refund so you will want to be rid of them faster. If you have told them what I outlined above and they are still doing this, then every time they send to a massage just send them back an exact copy of your massage telling them it take 30days and they agreed to that. If they keep doing it after that. You should just offer a refund for your service because clearly that's what they are really looking for and would find something they don't like anyways.