donaldbuck
Newbie
- Sep 7, 2015
- 42
- 2
I've never had any customer service training. However, I started selling a gig on fiverr, that stated it would take me around about a month to deliver.
I got my first few customers, I was so happy.However, there was 1 or 2 that even though I told them delivery would take 4 weeks, they constantly and persistantly kept emailing me every few days. I mean baring in mind this gig is for $5!
He would send messages like
"hi there, can i have an update"
"hi, hows it going, hows the project going"
He kept similar stuff like this every 3 days or so, without fail.. which was getting to the point of really pissing me off. I didn't bite, or get pissed, and was glad when I finished up and deliver. However, it's really pissing me off, as I do not know how to handle situations like these. I mean, I did explain to him MULTIPLE TIMES, that I could not rush the completion date any quicker.. however, he just did not seem to listen. Then when I was 12 hours late, he start acting all arsey and telling me if I didn't deliver today, he just wanted a refund..
I then had another customer, who seems to be quite controlling, and just trying to dominate everything I say or do. Like he is a know it all type. Then I checked out him personally, and he has a bunch of 1 star reviews about people saying about his arrogant attitude.
How the fuck do you handle customers like this ? Any suggestions, learning mechanisms.
I find I need to learn how to have more control, and learn how to get to the point quick, and professionally. I find clients don't give a shit about me, or my time, and will happily take the piss, and have no respect.
I mean why do they keep emailing me every few days, like they are managing the job or something. It's like wtf! How many times do I need to say to you that it will be 28 days TAT. Emailing me every few days and been like "Any update" and constantly asking the same question over and over in just another way each time, is really annoying.
I got my first few customers, I was so happy.However, there was 1 or 2 that even though I told them delivery would take 4 weeks, they constantly and persistantly kept emailing me every few days. I mean baring in mind this gig is for $5!
He would send messages like
"hi there, can i have an update"
"hi, hows it going, hows the project going"
He kept similar stuff like this every 3 days or so, without fail.. which was getting to the point of really pissing me off. I didn't bite, or get pissed, and was glad when I finished up and deliver. However, it's really pissing me off, as I do not know how to handle situations like these. I mean, I did explain to him MULTIPLE TIMES, that I could not rush the completion date any quicker.. however, he just did not seem to listen. Then when I was 12 hours late, he start acting all arsey and telling me if I didn't deliver today, he just wanted a refund..
I then had another customer, who seems to be quite controlling, and just trying to dominate everything I say or do. Like he is a know it all type. Then I checked out him personally, and he has a bunch of 1 star reviews about people saying about his arrogant attitude.
How the fuck do you handle customers like this ? Any suggestions, learning mechanisms.
I find I need to learn how to have more control, and learn how to get to the point quick, and professionally. I find clients don't give a shit about me, or my time, and will happily take the piss, and have no respect.
I mean why do they keep emailing me every few days, like they are managing the job or something. It's like wtf! How many times do I need to say to you that it will be 28 days TAT. Emailing me every few days and been like "Any update" and constantly asking the same question over and over in just another way each time, is really annoying.
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