whats the source?
I think that came from some likes vendor, meaning a company that sells bulk likes. That's the only way I can make sense of the IG likes server reference -- in other words it's not IG's servers that are being worked on or affected, it's the company. And for all I know they are waiting for some other company to respond to their ticket, they aren't actually working on their 'own' servers. If the OP could clarify if this came from a likes vendor or what then we'd know for sure.