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Justhost lying to me/scamming me?

Discussion in 'Web Hosting' started by Joline86, May 2, 2012.

  1. Joline86

    Joline86 Newbie

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    I posted a http://www.blackhatworld.com/blackhat-seo/blogging/435817-malicious-scripts-installed-my-site-how-do-i-fix.html a few days ago about my site being hacked and having malicious scripts installed on it, but now I am wondering if my host is lying/scamming me. They sent me a list of infected pages/files and I went in to fix them and realized that most of the pages didn't seem to exist (list posted on other thread). So I emailed support and told them the files did not exist within my file manager and received a response stating that it looked like the files had been removed. I responded and told them I had not removed any files. They responded with this:

    A COMPLETELY different list of files. I'm not saying that it is not possible, but how likely is it that the files with malicious script would change within two days? It made me suspicious so I emailed back to support telling them that I had fixed the issues (did not change a single thing) on these pages and asked them to scan again. I received this response:


    These were on the second list but what happened to the rest that were supposedly infected? I also found out recently that they stopped accepting adult content and websites are being suspended for it. Although I was not notified. I am wondering if this has anything to do with my situation as some of my sites are adult related. I wonder if they are just stringing me along and still collecting my monthly payment. I do plan on switching hosts, but I want to make sure I do not have any malicious scripts in my files before I transfer them to a new host.

    Any advice? Is it possible that my sites are not infected but they are just lying to me about it? Why does the list of files keep changing. Should I just transfer to a better host and have them scan the files and then go from there to fix it? I am getting very frustrated with all of this. I just want to get things resolved and get my sites back online. Thank you!


     
  2. h.udo

    h.udo Registered Member

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    Looks like you're being played. Either that or their servers have self-healing capabilities.

    Either way, that's a sh*tty scan report. Where's the infection description? What software did they use?

    That's why I prefer to pay premium hosting on small companies. Their "policies" are more stable.
     
  3. RottenYellow

    RottenYellow BANNED BANNED

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    You don't have any backups before the hack? Just whipe the whole site out, put on a backup and tell them to stop jerking you around and put your site back live or you're switching the hosts.

    Not sure if they would simply fuck with a client to get rid of you, an email message saying they don't accept adult content anymore would make sense. Ether way might wanna get a new host, since you won't be able to host it anyway (if it's adult).
     
  4. Joline86

    Joline86 Newbie

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    I am thinking about switching to amerinoc since they allow adult. I have a white label adult store (which is still live somehow maybe because the A record is changed to point at my affiliate site). It is my money maker. I also have an adult blog, both are hosted there. As well as a few other non-adult sites that I haven't done much with. I am just not sure if I should switch hosting companies without "fixing" the problem first or switch then fix any scripts. I do not have any backups, but this will not affect my main site (like I said the A record is changed and all of the info is stored on my affiliate site so no big deal. I don't have backups of my blog, but it was basically an auto blog fed with new product info and a few unique posts which I could copy and then post new. Not hard to set up again. The rest of the sites are blank since I didn't get to them yet (busy stay at home mom). And they are telling me that the blank sites are infected too. They are saying the wp-conf.php file is infected on sites that don't even have WP installed on them!?! How can I backup a blank site?
     
  5. Dysfunction

    Dysfunction BANNED BANNED

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    What was the outcome?
     
  6. Joline86

    Joline86 Newbie

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    I am in the process of switching to a new host. I got my main site switched over and back online in less than 2 hours. All I had to do was change the nameservers and A record and it was up and running again (even had a sale right after the switch!) I changed the nameservers for my blog and installed a fresh version of WP and set up my theme. I originally had it set up as an autoblog fed with new product info, but I have been following a thread/method posted here and would almost rather start fresh and follow the method. I am currently having issues with the new host as well as far as not being able to access whm and cpanel of my main site, although I was able to do so yesterday. I went with premiumreseller based on the recommendations of another member of BHW. So far the support seems to be better and my websites are loading quicker than they did before. I am waiting to cancel Justhost until I have everything up and going with Premiumreseller. Once I do, I will also be calling my bank to see if I can block charges from Justhost as I have read that they will continue to charge you even after you cancel. Hoping to have everything situated within a few days and on to bigger and better things! Regardless of whether or not I had malicious scripts before (or if Justhost was lying to me, not sure) the way that I have switched things would not have transferred any malicious scripts/viruses. I am also setting up each website with it's own cpanel and passwords, so if one site gets hacked the others should be fine. Will also be sure to backup frequently since I intend on writing more unique content and get away from the autoblogging. Thanks for asking!
     
  7. Joline86

    Joline86 Newbie

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    I spoke too soon. For the second time I am unable to access my whm or cpanel for any of my sites. This is getting a bit ridiculous! Support never was able to tell me why I couldn't access the control panels the first time I had the issue and my support ticket ended up being transferred to a different department, where the support person was extremely rude. Looks like I am still in search of better hosting.