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Just Host RANT

Discussion in 'Web Hosting' started by dizz, Feb 3, 2011.

  1. dizz

    dizz Elite Member

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    Ok, so I tried to use the coupon 50off for the Premium package, which as everyone has found out in another thread, is supposed to give you the premium package with three domains, at the same price as the Standard...

    SO I ordered it... Come to find out, they refused my three domains, only allowing me one, and said we only ordered the standard...

    We know what we ordered.. There are only two buttons... Premium or Standard, I mean really, and they aren't that freaking close together... Also, they told us that well, the coupon codes don't work on premium packages... Which is fair enough I guess, but as it worked for other people, I was a little irate.... Which equals to being more than mad... My first call to them, because they are supposed to have 24/7 customer support, I was waiting just to connect to someone for 45 mins... How ridiculous is that... They should say, we may actually not be available during certain hours... Or even though we are there, we will keep you on hold long enough to make you give up...

    And then I asked for my money back.. They wouldn't even acknowledge my request, saying that I was going to have to pay for the other two domains. And keep the standard package...

    I showed them proof that I had ordered the premium package, a screenshot of the domain I was registering, then told them the price I was going to pay for it, and they still denied that the coupon code worked for the package...

    They did the bait-switch thing on me... Tell me that I can use the coupon code on the large package, but as you go through the registering and payment option, they change it to the standard option...


    Anyways, i cancelled the service, because of course i still have a 30 day guarantee, and yet, still have not gotten the money back and they made me email another person to get a refund.. Oh, but we did get them on the phone today.. they said they would have the money to me in the next 30 mins.

    We will see... We will see...

    If any of you are curious and want to see the emails and the screenshots, just ask.. I will just have to get on our other computer, and upload them...

    But this is a warning to people... They use a bait-switch when you try to order the premium package with a coupon code, so you actually will pay full price for the standard package if you order the premium package with a coupon code...

    We are going to report to the BBB, after we figure out which just host they really are...
     
  2. Night Owl2

    Night Owl2 Junior Member

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    Oh! i am just thinking about to buy it but now i am a little bit nervous
     
  3. dizz

    dizz Elite Member

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    Occupation:
    This... AND MORE!! :D
    Location:
    Texas
    Be VEEERY Cautious.. Oh and read all fine print, bc they will not refund all of your money, but just keep making sure that you are buying what you wanted to purchase.... The addon payments are not refundable.... So they still ripped us off of 9.95, but that is a lesson learned...