Selling me a broken software sounds like a scam to me. If it worked as advertised, then I wouldn't have a problem.
Maybe it is the user who is broken ?
So have you actually reached out to their support about this or just come on here?
Selling me a broken software sounds like a scam to me. If it worked as advertised, then I wouldn't have a problem.
Can a mod please delete this. I have fixed the issue.