Darien4
Newbie
- Nov 18, 2019
- 43
- 13
Hi there,
I have read many stories about Etsy shutting down shops after a VA accessed it. The problem seems that this VA had also loged in other etsy accounts that were against etsy TOS. However it seems that Etsy doesn't like when an account log in from different IP/Devices. They advise not to share the log in informations.
I really need a VA for my shop right now and that person will be in another country than me but he won't be working with any other etsy account. I am planning to disclose it in the appropriate section of my shop as a Customer Service Assistant
This is accepted by Etsy, as mentionned in one of their Help page.
Customer Service: A person who helps the shop owner communicate with buyers and provide excellent and prompt customer service. Please note that the shop owner must continue to participate in the running of the shop in an active role.
However, the only way for someone to access the Etsy Convo is by loggin in the shop owner account, which is in contradiction with Etsy advises... So, I am wondering if it is safe or not to get a VA if we are not in the same country. Also I am wondering if we can both be connected at the same time to that account (one handle customer messages while the other work on the listings for example).
Anyways, legally, Etsy can close any shop at any time...
Termination By Etsy. We may terminate or suspend your account (and any related accounts) and your access to the Services at any time, for any reason, and without advance notice. If we do so, it’s important to understand that you don’t have a contractual or legal right to continue to use our Services, for example, to sell or buy on our websites or mobile apps. Etsy may refuse service to anyone, at any time, for any reason.
In addition, Etsy support is inexistant so I don't want to be in a position where I have to reach out to them. I cannot take any risks.
Does any one has experience about that?
I have read many stories about Etsy shutting down shops after a VA accessed it. The problem seems that this VA had also loged in other etsy accounts that were against etsy TOS. However it seems that Etsy doesn't like when an account log in from different IP/Devices. They advise not to share the log in informations.
I really need a VA for my shop right now and that person will be in another country than me but he won't be working with any other etsy account. I am planning to disclose it in the appropriate section of my shop as a Customer Service Assistant
This is accepted by Etsy, as mentionned in one of their Help page.
Customer Service: A person who helps the shop owner communicate with buyers and provide excellent and prompt customer service. Please note that the shop owner must continue to participate in the running of the shop in an active role.
However, the only way for someone to access the Etsy Convo is by loggin in the shop owner account, which is in contradiction with Etsy advises... So, I am wondering if it is safe or not to get a VA if we are not in the same country. Also I am wondering if we can both be connected at the same time to that account (one handle customer messages while the other work on the listings for example).
Anyways, legally, Etsy can close any shop at any time...
Termination By Etsy. We may terminate or suspend your account (and any related accounts) and your access to the Services at any time, for any reason, and without advance notice. If we do so, it’s important to understand that you don’t have a contractual or legal right to continue to use our Services, for example, to sell or buy on our websites or mobile apps. Etsy may refuse service to anyone, at any time, for any reason.
In addition, Etsy support is inexistant so I don't want to be in a position where I have to reach out to them. I cannot take any risks.
Does any one has experience about that?
