Yes as mentioned above, it would be better if you submit ticket to their support team or if it is urgent and if they have chat support, you open chat to them to fix the issue.
One huge disadvantage of shared hosting is that if one of your neighbors on the same IP get DDoSed, you're going down with it. Be smart, upgrade. Either purchase a dedicated IP... and I believe Hostwinds sells them or upgrade to their VPS plans.
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