You guys are idiots - get paid for the downtime.....lmao
You pay 10 bucks a month and expect a corporate level SLA, your more doomed than I thought was even possible.
They wont pay you for anything.
As for having backups, unless they provide you with an SLA there is no reason why they would have redundant anything, not only does having a redundant network cost thousands, if not millions because of their size it is nearly pointless when you can swap out a switch within minutes.
The only thing they offer is backups of their data, which if you read your agreement its nothing more than best effort.
If you need no downtime, you better get out your piggy bank and buy a corporate level service and SLA to match.
Idiots...