Is cheating GMB and schemas the new norm?

The other day, I've reed on a Facebook SEO group a desperate guy testimony of the big G incapacity to police their search engine.

He called them to discuss about GMB false reviews plaguing is client, and they bluntly answered : it's not our problem, we can't do anything about it. The better part was when the operator told him, I quote : false review isn't against G***** policies (whaaaat). The guy is a serious member of the group, so I believe him.

What's your experience about GMB and schemas "police". Is it losing control?

Same happens for Play Store. This is mostly why most people I know its currently ranking have to invest $$ on a 5:1 ratio of 5 stars for each 1 stars that someone has punished, to keep it over 4

New?