Is Anyone Using VPS from Layer7(dot)net

I'm using a Windows Server 2019 VPS from Layer7, and I'm constantly getting logged off. The server itself doesn’t shut down — it stays online and operational — but after some time, it keeps switching to a logoff state automatically. I'm 100% sure this is an issue on their end.

I’ve already configured every possible setting to prevent logoff (via Group Policy, registry edits, session settings, etc.), and I’ve searched everything I could on Google. Despite all that, the VPS continues to log me off after a while.

I’ve opened multiple support tickets and they just keep saying they don’t know. Then they told me to pay for support, which I did — and still, no solution. All they say is "it works fine on their side." I’ve already verified it’s not an issue with my local PC settings.

What’s worse — they keep confusing "logoff" with "logout", and I keep trying to explain the difference. It’s extremely frustrating. I asked for a proper technician, but they just claim they’re already the expert. Honestly, it’s been a nightmare.

Has anyone else experienced this with Layer7 or found a fix? I'm beyond frustrated — if they were standing next to me, I’d probably lose it. Any help would be appreciated.

Hi, dm me

It sounds like they’ve enforced an idle session timeout policy server-side, even if your settings are correct. You might try confirming if Terminal Services settings are restricted remotely.

Erwin Valles said:

It sounds like they’ve enforced an idle session timeout policy server-side, even if your settings are correct. You might try confirming if Terminal Services settings are restricted remotely.

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It keeps logging off automatically after some time. Is there any way to fix this?