Alright, a little background: I am a married mother of two in my late twenties. I have been making websites (mostly for myself) since high-school. 3 years ago I hosted proxies and brought in $1500-2000 a month from 10 minutes of work in the morning. Then that fell apart. I currently make a few hundred on Stock Photography, a little bit of money on different affiliate and of course through AdSense. Nothing to brag about. I read through 7878's thread on ORM the other day and figured we could give it a try. I should have what it take to do this, I can make the website, the form and code, the research, send out the letters, etc. I am already the breadwinner in our family, we travel around the US fulltime and I have two little ones (a third on the way), so the amount of time I can spend on this is limited. What am I going to do? Alright, you haven't read 7878's thread, and don't feel like doing it, so this is what I am going to do, in short: I will research businesses with bad reviews and score on Google and other places that apply. I will print, circle their bad reviews and tell them that I can help them remedy this and I will send them a snail-mail. Can I delete bad reviews? No. But I will help them improve the amount of positive reviews they get, and will channel the unhappy customers to send the complaint straight to them instead of writing it on a review site. To do this I will create a landing page where they will send their customers when they want to leave feedback. They can chose if they had a positive or negative experience - negative goes straight to owner, positives I send on to a review site. That's it in short. I don't think i can charge $399-999 a month in the branch I have picked. Right now I am tossing around numbers like $199 setup and $49 a month. I am also trying to figure out what payment options I want to offer. Checks and Credit Card through PayPal I am thinking. Tonight I have to spend time on my regular work, but I will see if I can squeeze an hour of work in to get started.