How to win PayPal charge back case?

Marshmello · Mar 22, 2021

Around 3-4 months ago, I sold something to the buyer for $100 and delivered it. and after a few months, today he put a case on PayPal and said, someone, paid the money without his/her permission...

Can anybody help me, how can I overcome this situation?

It wasn't any physical products, don't have any receipt to attach for proof that I delivered.

MKSKS · Mar 22, 2021

I have faced this 12 years ago almost when I started with freelancing.
I don't think you can win this case.
Unauthorized transactions and chargebacks are always in buyers favor.
You can argue what's right/wrong but this system works that way.

Marshmello · Mar 22, 2021

MKSKS said:
I have faced this 12 years ago almost when I started with freelancing.
I don't think you can win this case.
Unauthorized transactions and chargebacks are always in buyers favor.
You can argue what's right/wrong but this system works that way.

That's sad. Now I have a negative figure of -22 dollar.
Can I still send/receive money while the case is open/under review?

MKSKS · Mar 22, 2021

I think yes as your screenshot says they have put hold on the transaction amount.
When you receive next payment they will deduct the -ve balance from that.

Mr.warrior · Mar 22, 2021

As per their terms, If buyer will place an Unauthorized transaction dispute more than 60 days, maybe there is a chance for you to win this case. Because PayPal's terms said that.

Marshmello · Mar 22, 2021

Mr.warrior said:
As per their terms, If buyer will place an Unauthorized transaction dispute more than 60 days, maybe there is a chance for you to win this case. Because PayPal's terms said that.

Hmm, Thanks for letting me know that. I'll try my luck. :/

pionhy · Mar 22, 2021

You can win, just provide enough evidence that you delivered the product, the buyer will not have enough evidence .

Marshmello · Mar 22, 2021

pionhy said:
You can win, just provide enough evidence that you delivered the product, the buyer will not have enough evidence .

Hmm.. Already messaged them. I'm now waiting for their response. :/

pionhy · Mar 22, 2021

Marshmello said:
Hmm.. Already messaged them. I'm now waiting for their response. :/

Okay, please don't forget to update us after the resolution. It will be useful info for other sellers. Thanks

rajiced · Mar 22, 2021

Do you have any chat conversation after the deliver? any proof of about enquiry for purchase with buyer emails?
If you got any you can use them for support

Marshmello · Mar 22, 2021

rajiced said:
Do you have any chat conversation after the deliver? any proof of about enquiry for purchase with buyer emails?
If you got any you can use them for support

Can't find it on FB messenger

rajiced · Mar 22, 2021

Marshmello said:
Can't find it on FB messenger

search for conversations or emails anything that proves that a person know the purchase will help to win

MisterF · Mar 22, 2021

Thread moved to a more suitable sub forum.

Without proof you delivered what was ordered, this will be difficult to win.

andyframpton · Mar 23, 2021

These are nearly impossible to win.
Unless you have proof that they are got what they paid for. Such as a message saying thanks for the work or something like that.
When I sell high value items on eBay I alway send a message saying about it getting delivered and they normally reply with a thanks or something. But with digital goods you do not have this.
Unauthorized transactions are always hard to win.

Sophia9856 · Mar 24, 2021

sadly you will not win this case

NX_NULL · Mar 24, 2021

Its impossible to win unauthorized transaction.
The logic behind it is that the seller "You" should take proper steps to identify the customer to be real account holder not a hacker, For example asking driver license but asking ID for verification will cause more harms than goods and you will lose many legit orders.

RRunner · Mar 24, 2021

pionhy said:
You can win, just provide enough evidence that you delivered the product, the buyer will not have enough evidence .

Buyer used a stolen credit card and original owner of the card is claiming fraud. Hard to win this.

Proving you sent the item to a fraudster using a stolen credit card will not help.

Marshmello · Mar 25, 2021

Looks like, I had my luck with it. I didn't attach any screenshot or files as proof that I delivered the digital goods. I just told them, we had a conversation on FB messenger and he paid for a service and got it delivered on the same day and after 3 months, he's asking for the chargeback as an unauthorized transaction. Seems fishy to me. I also told them, I can't find the conversation history or screenshot to attach.
Well, it took around 3 days to solve the issue. However, I'm happy with Paypal.

Maybe they supported me, cz I have a full verified account or has no previous negative issues or chargeback. It was the first time and of course, using this PP account for 4 years.....

Thanks, everyone. <3

Marshmello · Mar 25, 2021

RRunner said:
Buyer used a stolen credit card and original owner of the card is claiming fraud. Hard to win this.

Proving you sent the item to a fraudster using a stolen credit card will not help.

Seems like, it was easy for me to win, without even giving any proof. PayPal loves me. xD

AlexDebo · Mar 25, 2021

Same thing has happened to me, they side with the buyer a good portion of the time even when you have proof of text/emails etc that they indeed receive the product/service. Just be lucky that its only $100. Cost of doing business in the online world unfortunately

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