How To Open "Item Not Received" Case?

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oatmeal

Senior Member

May 20, 2015

1,184

785

• Aug 16, 2018

• #1

The new layout is confusing me.
A buyer bought from me back on May 11th. Today he opened a case claiming Item not received so he wants a refund ($2 and change).

I went to my purchase history to find the merchant I dropshipped from. I ordered from that seller also on May 11th, but when I went to options "I'd like to..." there were only 3 options for me: see seller's other items, contact seller, save seller. There were no other options such as "open a case". Where did it go? How do I open a case?

The buyer was able to open a case on me, but how come I can't find that option to open the case on the dropshipper?

 

original_dogtags

Newbie

Aug 10, 2018

30

5

• Aug 16, 2018

• #2

Open them a PayPal case.

 

O

oatmeal

Senior Member

May 20, 2015

1,184

785

• Aug 16, 2018
• Thread Starter Thread Starter

• #3

original_dogtags said:

Open them a PayPal case.

Click to expand...

Are you saying this is how to open a case now on ebay?
The buyer was able to open a case up on me, so how exactly did he do that?

 

D

Deleted member 186928

Guest

• Aug 16, 2018

• #4

Have you tried the resolution centre?

https://resolutioncenter.ebay.com/

or if you're in the UK

https://resolutioncentre.ebay.co.uk/

 

original_dogtags

Newbie

Aug 10, 2018

30

5

• Aug 16, 2018

• #5

oatmeal said:

Are you saying this is how to open a case now on ebay?
The buyer was able to open a case up on me, so how exactly did he do that?

Click to expand...

I wrote that if you can not open an eBay case, then open PayPal case.

 

O

oatmeal

Senior Member

May 20, 2015

1,184

785

• Aug 16, 2018
• Thread Starter Thread Starter

• #6

Thanks. Yes, I know I can open a case in paypal, but I want to open a case in ebay just like the buyer opened it on me. I'm also a buyer, too to my dropshipper so why can't I find the option to open a case? It's very strange. I'm thinking maybe the new layout has it hidden somewhere else but I can't seem to find it. If the buyer was able to open it up on me then I should be able to open it up on my ebay dropshipper since the purchase were both made on the same date!

 

O

oatmeal

Senior Member

May 20, 2015

1,184

785

• Aug 16, 2018
• Thread Starter Thread Starter

• #7

Thanks I was able to open the case going to that resolution center link. It seems odd that you have to go directly there now to open the case rather than simply looking at your purchase history and having the option available there. Oh well...weird ebay keeps changing things around like they just want to keep us busy and confused for no reason.

 

original_dogtags

Newbie

Aug 10, 2018

30

5

• Aug 16, 2018

• #8

Yes, eBay goes in the wrong direction all the time.

 

bugmyday

Regular Member

Sep 23, 2014

220

63

• Sep 9, 2018

• #9

go to resolution center or call ebay they will guide you step by step