How To Handle this client ?

KlaudiaK

KlaudiaK

Banned - selling outside of the marketplace.
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So guys, i am looking for some advise on how to handle a client I am working with at the moment, running his ad campaings. What is starting to irritate me a little bit, is the client says "he's watched webinars on how to setup google ads" and various other things.

The guy has absolutly no idea what he's doing, he seems to think he has some knowledge but in reality, he barely even knows the basics, as i could tell by the way he has created his campaings, hence the reason he pays me.

I get the feeling, he's a bit of a tight ass...

he is now asking me to show him where he's going wrong, etc, etc... what's annoying me, is that i have been doing this a while but never had a client that behaves in such a way. How would you handle a client that is like this ?

His latest email said - "he knows a little bit to be dangerous"

This comment, was such a face in my hand moment, thinking "WTF" - If you know a little bit to be "dangerous" how come everything you have done has been wrong, he knows barely nothing. Really irritating tbh.
 
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I know what kind of know-it-all people you are talking about exactly. Tell him that you know what you are doing and he doesn't, he is free to run his campaigns by himself. These kind of people are not worth the hassle having them as a clients
 
Are you running on some kindof a contract , that prevents you from cutting-off the so client ?

People like these just drain your energy and time. Thread with caution.
 
I'd only keep a client like this if the pay was $$ignificant.

I've had several clients like that. They interfered with everything I did. I only lost patience once and unilaterally ended the contract.
 
A few months ago, I was making a website for a client, something like rent-a chauffer, which will pick you at the address and drive you to another address. When we started, I asked him what he wants, so when I start working, there is no back. Later on, I finished the project, and he found other sites in his niche, and he saw how they work. He called me, and he told me, "I spoke with a guy from that website, he said to me that's very easy for your developer to do that. ".

What did he want? To take 50% of the money from people if they're going to "pay in the car". How the hell you think to do that if we finished everything. Maybe we can, but there is a lot of work to do, and I said to the client, "Tell him to do it for you if it's easy."

Sometimes we need to tell the truth to that kind of client. So if he is dangeroues and he know how to - then do it, man, otherwise shut up and leave me alone to finish it.

In my country, people like to say to IT guys, "Come on, that's 5 mins of work for you".
 
just cut him off he will ruine your mode everyday unless he is really paying good money then just keep going for a bit .
 
Don't even care to waste your time with such unworthy clients. Had been around a few like these while freelancing.
 
There are lot of things that you need to consider here like how much client is paying and do you have any other work other than this? Because if the client is hampering your peace and other businesses better turn off the contract. Also, learn how to take control of the situation. Always setup milestones in advance.
 
A little knowledge by clients is a good thing in general. It makes it easier to explain things. But you hire me for a reason, because I can do a better job or just to take this task off your hands. If a client thinks they can do better, then so be it. It's too much hassle to deal with a client who questions everything you do or goes into the account making their own changes.

I've had a client or two like this. Believe me, best to say goodbye. Talk to them first, make them understand but if they continue, which they probably will since they can't help themselves, tell them they are not a good fit and wish them luck.
 
Show him that you are the expert.
Tell him that you are working with many clients that have budgets bigger than him and that you can't spend half of your time arguing with him.
 
I would embrace what he says and then pivot.

For example, if he says he knows how to do it then say “You probably do. Have you tried running the campaigns and how we’re the results?” Then mention that you offer consulting services for clients that want to run ads themselves and charge him $150 hour or he can just have you run the ads for him for the rate you guys discussed.
 
unbelievable how guys here say "get rid of him" without knowing anything about the op's situation
maybe that's op's only client and without him op would be homeless
op - how you handle this client depends on the client's personality. some people should be tamed with disrespect ("you dont know shit.")
some people should be tamed with respect ("please leave that up to me")
you should sit down and think about how to tame this guy.
but under no circumstances show him your methods. if he wants to learn he can download some ppc ebooks and learn.
get rid of him if he is a cheap ass and wants to pay you $100 a month
 
KlaudiaK said:
So guys, i am looking for some advise on how to handle a client I am working with at the moment, running his ad campaings. What is starting to irritate me a little bit, is the client says "he's watched webinars on how to setup google ads" and various other things.

The guy has absolutly no idea what he's doing, he seems to think he has some knowledge but in reality, he barely even knows the basics, as i could tell by the way he has created his campaings, hence the reason he pays me.

I get the feeling, he's a bit of a tight ass...

he is now asking me to show him where he's going wrong, etc, etc... what's annoying me, is that i have been doing this a while but never had a client that behaves in such a way. How would you handle a client that is like this ?

His latest email said - "he knows a little bit to be dangerous"

This comment, was such a face in my hand moment, thinking "WTF" - If you know a little bit to be "dangerous" how come everything you have done has been wrong, he knows barely nothing. Really irritating tbh.
Click to expand...
Stop working with him. Refund him if you need to and move on. There are plenty of clients and people to work with.
 
I assume this situation has ended as it was last year, but I'd the advice to charge the client for the extra time that you take to explain to him why this or why that. You can also simply refuse to provide consultations if they weren't part of the deal. Some 'consultations' can take 90% of the time and could be pretty annoying with some clients. Make sure that your relationship with the client doesn't go personal, there should be boundaries, if you allow something extra today - tomorrow it could be expected norm.
 
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