1. Me and my partner are so angry because this escalated in hours, before we even get the chance to respond in an agresive manner and this "just" a little suspicious (yes we are "paranoic" because prior to lunch an user with great influence here told us that if we launch this kind of this software, he will make everything in his power to take us down when we hit the list trouble)
2. Yes
3. Yes it is true that on 22 for a breaf period of time, the software stopped functioning (textnow has tried his beta interface) then it continue to work untill 25-26 (on those days they started to propagate their new website) . In this time we have launched an update that was already on the way and had nothing to do with the brief interuption of that service. When we have seen the changes we updates also (second time) but the software stopped working few hours later for god (textnow changed was final)
4. We have already comunicated with customers that wanted refunds from 22 and we have refunded those who paid using CC. (we have had enough money in that account) The problem with "4 days before 29th" it's a fake one, no one have even tried to ask if we want to change it, all of you just junked on our throat.
5. The refund policy is the one posted on first post on thread , the one that blackhit approved
6. Yes maybe we could but you have to understand that we are in a huge presure to find a solution and when this thing escalated in a metter of hours from nothing, we just could not stand it (after nights with 3-4 hours of sleep and countless trial and error). We have asked only for some patience to get a solution but instead we have seen our names stained although we don`t sell only this product and no one has complained before this madness
7. We think that in 2-3 days will have enough money in our paypal to solve all all complains. (in fact the think that bothers me the most and makes me most angry is that if you count there are only
5-6 customers that have made the complains on the thread and on paypal and they started all this HUGE fight. On top of that there are some "bystanders" that just love to get in to a "good fight" and flame the spirits more. This is why we are angry and act like this on the thread
1. Why are YOU so angry?
2. Who are the WE you are referring to in most of your posts. You and ExpertVision?
3. Would you concur with ExpertVision's statement that the software stopped providing functioning accounts on the 22nd?
4. Any desire to change your stated refund idea (4 days before 29th) in light of point 3?
5. Would you care to explain the different refund policies you have posted?
6. At this late stage, do you think you could have handled the customer relations in a better way? Perhaps with a bit less aggressiveness?
7. So when is the ETA of these refunds you are referring to? "Some days" is a bit vague.