Hi, So a client called me out for charging her for a service that she could have received for a lower price. I'm playing the middleman and she snooped around to find out where some of the "features" of my service came from. She threatened to out me in public, newspapers, twitter, etc. I've explained to her that managing these things takes time and must be "optimized" for search engines. She has no idea what SEO, etc. is, but she insists that she could do it. I offered her half of her money back, and access to the paid SEO services. I'm waiting for a reply to that, and if she accepts, I'm handing over everything that she knows about. The stuff that she didn't find will be taken down, so it doesn't help her. (*I'm not going to mention the service name) I was also thinking of doing a little negative rep lashback (as a client of her business), but nothing too drastic that will take up my precious time. Just enough to convince her that she needs me. Do you think this is the right way to go about it, and what BS have you come across with your clients?