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how do you guys handle paypal disputes

Discussion in 'BlackHat Lounge' started by neutralhatter, Sep 20, 2013.

  1. neutralhatter

    neutralhatter Jr. VIP Jr. VIP Premium Member

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    Hi,

    I've been selling software via paypal(jvzoo) for some time and always have some sort of a refund policy for people who may have bought something by mistake. But been selling quite a lot lately and while 95% of all sales work out great, some people want a refund and I never made any issues out of this, but the thing is, some 2% of people instead of contacting me for a refund, they just go ahead and open paypal disputes of unauthorized payments (while obviously they made the purchase). This apparently creates a history and I'd prefer to keep my paypal account since it's an old one.

    anyone has been in this situation, what do you do...?

    I've been thinking about switching to something like clickbank, where there is no direct deposit to my paypal account, or maybe I should just get a second account.

    thanks for any advice.
     
  2. Nut-Nights

    Nut-Nights Jr. VIP Jr. VIP

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  3. neutralhatter

    neutralhatter Jr. VIP Jr. VIP Premium Member

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    this is about how to win a dispute. That's not the point, I'm willing to give a refund, I just don't want my account limited because some people are to lazy to just contact me to work things out.

    will clickbank solve this issue?