Yea I emailed SERP Buddy too, its been about 3 days and they haven't gotten back to me. I'm just gonna file a complaint with Paypal, that will at least get their attention.
My trial is about up, I emailed support after two days of nothing, and now still have not received a response. I've contacted 2checkout to see if I can get a refund from them.
As of a week later about 70% of keywords i've added still show gathering data. It's a shame, I really liked the interface too, but if it gets better and the support gets better I might give it another go in the future.