Anyways, think about it as reputation protection. If someone leaves you good feedback you don't care at all, that email goes into a folder that you never check, but when you get one that signifies negative feedback you jump all over it, either offering the person an additional gig free of charge, or figuring something out. Happens ALL the time. Leave a piece of negative feedback on a popular gig and see if that person doesn't try to come to an "agreement".
I don't think Fiverr just goes on neg-feedback deleting spree. It can hurt their income and reputation too.
They evaluate your gig, they see your orders and estimate the value of your gig.
If you had delivered as described then they will delete it as the buyer is just trying to defame you or something.
Buyers can change their feedback, so it is a good idea to convince them with extras or other mutual agreements to do so. I have yet about 10 (out)running gigs atm and 0 negative feedback ever and processed a bunch of orders.
Buyers can change their feedback, so it is a good idea to convince them with extras or other mutual agreements to do so. I have yet about 10 (out)running gigs atm and 0 negative feedback ever and processed a bunch of orders.
I agree there should be a way to remove stupid ones.
I have 2 neg: one is because it doesn't work in his country and the other one is because he can use it since his account has been banned in the past.
I just can't control that stuff even by being proactive, you can't guess everything...
You always have to keep good communication with customers! Even after receiving negative feedback!
So if you can convinced them that you are not supposed to get negative feedback and if they agree with you. Then just place a support ticket and I believe everything will be fine just like before!
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