bumbo90
Junior Member
- Jan 18, 2014
- 142
- 26
I have been working very hard in the last three months to save money to buy a macbook air on Amazon. I get paid daily, so every couple of days, I went home and bought an amazon gift card with the money I had saved. After I saved enough money, I went to Amazon and I purchased the macbook air using the gift cards. I logged out of Amazon and about an hour later, I tried to login but I couldn't. I called customer support and they said that my account is now on hold.
I tried talking to them again, and they had only one sentence which they copied and pasted to me then said there is nothing else they can do. They told me to talk to my "account specialist" through email. My account specialist said that they are not sure about whether my gift cards are valid or not. So I responded by saying that I redeemed the gift cards on my account and that the website said they were valid, and I told them where I got the gift cards from. My account specialist responded by the exact same message that they sent the first time. I thought they made a mistake so I replied to this email with a further explanation, and they responded to this email with the exact same email they sent me the first two times.
So now my account, which I put $1000+ on, is canceled. I tweeted to the Amazon official account on twitter saying that I have a problem, and they asked me what my problem is, so I explained to them and they ignored me.
I have been sending emails to the "account specialist" trying to get them to either send me the item or give me my money back. To my amazement, they only respond with the same copied message.
After a while, they emailed me saying that they want the person who bought the gift card to email them, so I told the guy to email them. They responded to him by saying that they want me to email them, so I emailed them, and they responded to me by saying that they want the owner of the account that bought the gift card to email them. So we have been going around in circles.
I don't know what to do now. I am thinking about making a blog post and tweeting it to them hoping that this will get their attention. I tried to find them on facebook, but they don't have an official page. I called the support again today and they said there is nothing they can do.
Any advice is appreciated.
I tried talking to them again, and they had only one sentence which they copied and pasted to me then said there is nothing else they can do. They told me to talk to my "account specialist" through email. My account specialist said that they are not sure about whether my gift cards are valid or not. So I responded by saying that I redeemed the gift cards on my account and that the website said they were valid, and I told them where I got the gift cards from. My account specialist responded by the exact same message that they sent the first time. I thought they made a mistake so I replied to this email with a further explanation, and they responded to this email with the exact same email they sent me the first two times.
So now my account, which I put $1000+ on, is canceled. I tweeted to the Amazon official account on twitter saying that I have a problem, and they asked me what my problem is, so I explained to them and they ignored me.
I have been sending emails to the "account specialist" trying to get them to either send me the item or give me my money back. To my amazement, they only respond with the same copied message.
After a while, they emailed me saying that they want the person who bought the gift card to email them, so I told the guy to email them. They responded to him by saying that they want me to email them, so I emailed them, and they responded to me by saying that they want the owner of the account that bought the gift card to email them. So we have been going around in circles.
I don't know what to do now. I am thinking about making a blog post and tweeting it to them hoping that this will get their attention. I tried to find them on facebook, but they don't have an official page. I called the support again today and they said there is nothing they can do.
Any advice is appreciated.
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