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Hostwinds Shared2 Client's

Discussion in 'Web Hosting' started by Hostwinds, Jun 4, 2012.

  1. Hostwinds

    Hostwinds Power Member UnGagged Attendee Enterprise Member

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    This email was sent out last night




    Here is the final status of the situation

    The data recovery efforts which have been going on all night have been somewhat successfully

    All clients with usernames beginning with the letters A-C 100% of your FILES (not databases) stored on the server have been 100% recovered We have also recovered full account from backups (around 20 total accounts)


    All other clients who when you login to your shared2 account and do not find your files or databases, will have suffered complete data loss. This situation is not being taken lightly, and while our client's data is 100% not our responsibility


    We still care about our client's and we care about you trusting us with the responsibility of hosting your website. For this reason we have decided to offer a full free 12 months of hosting to all affected clients. We are also changing our internal infrastructure to offer an offsite backup service to all Hostwinds client's. This backup service will be fully managed on the backend and require no outside intervention from you. One of the ways in which we offer such great prices on our hosting, is by not automatically backing up all client's hosting accounts, we leave that responsibility to you, and in exchange you get cheaper hosting. We do not want to blanket increase our prices and offer this service to everyone, so we have decided to develop a backup service as an addon to normal hosting. The cost will be $5, and the full system will be live within 14 days. The equipment has all been ordered.


    We are also offering pro-rated refunds to all clients who paid for any term longer than one month and wish to terminate their services with us.

    The new backup system will be going live for ALL of our shared servers, not only Shared2. This backup system cost us a grand total of $25,000 USD today and it is top of the line, the backup system is actually a raided storage array so your data on this system will be protected twice.




    We really do care about our client's, and we are doing everything to work towards making you happy during this difficult time. We have all hands on deck today, and all staff members have been pulled off of their individual projects to focus on resolving your issues. If there is anything at all we can do for you no matter what it is, then please do not hesitate to ask and if it is within our ability we will gladly make it happen for you. I only ask for your patience and compassion in working with us during these difficult times.

    --Peter Holden
    CEO Hostwinds.com
     
  2. foshizzle

    foshizzle Junior Member

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    I should have switched to Hostgator after Hostwind's latest downtime fiasco. I am going to do this now. This is just not normal.


     
    Last edited: Jun 4, 2012
  3. kimomalcolmx

    kimomalcolmx Regular Member

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    I whas lucky this time I am with hostwinds but I guess not on shared2,
    This is a real pain in the ass and if you dont have backup it means you are really fu***!!
     
  4. foshizzle

    foshizzle Junior Member

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    I just signed up with Hostgator. Account creation took one minute for them. Moving everything there now. I am sick and tired of this. I mean they don't even have a freaking backup of our data... you've got to be kidding me...
     
  5. 2tdruid

    2tdruid Newbie

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    I am on shared2 and i don't have a backup... I'm fucked.
     
  6. Exaggerated

    Exaggerated BANNED BANNED

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    Haven't experienced any problems today.. Im on shared2 though
     
  7. foshizzle

    foshizzle Junior Member

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    use google cache to retrieve what you can -> search for -> site:yoursite.com
    http://web.archive.org may also be of help.
    good luck!
     
  8. SyZygy

    SyZygy Senior Member

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    I'm with them for around two months and almost every two weeks some shit happens... not fun at all.
     
  9. ThisDream

    ThisDream Regular Member

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    Same for me, thinking of packing my bags and moving to other hosting company. Already found some decent one, cheaper as well.
     
  10. Nitros

    Nitros Power Member

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    That won't work for scripts source code.
     
  11. seoguy81

    seoguy81 Senior Member

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    Just in the nick of time. Friday evening I started migrating my host over to Zyma. And this morning I got the email. Looks like I really got lucky this time around. I was thinking of pointing another domain to the now vacant hostwinds account, but i'm gonna go some place else.
     
  12. EmailMaster

    EmailMaster Jr. VIP Jr. VIP

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    ive been with them for almost a year now and not one single thing has ever happen to me. i dont understand how everyones having problems always
     
  13. andee

    andee Regular Member

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    no back ups ....... i know i should of had one , but i really didnt expend their servers to go commit harry carrey , lesson learned !
     
    Last edited: Jun 4, 2012
  14. foshizzle

    foshizzle Junior Member

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    I feel you... I am having problems with my backups as well....
    Just finished moving one site of many successfully. I am so annoyed and pissed off right now.
    I am moving everything to hostgator because enough is enough. I have never been with such a shitty host like Hostwinds before. It has been a nightmare for me... lesson learned as well I guess.



     
    Last edited: Jun 4, 2012
  15. karibo

    karibo Regular Member

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    Hostgator... Solution to everything they never let me down once!
     
  16. uruz555

    uruz555 Newbie

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    Got lucky this Time as i am on shared1 also agree to everyone else they are having problems every month if not a week. cooling problems and server crashes all the time and their support not answering tickets for 5+ hours, despite they are saying that they are online all the time. One of the messages I got on 6 of may When cooling was finally restored to the datacenter, we worked quickly to assess the damage. There were around 16 servers offline due to overheating. We had all 16 downed systems rebooted; all but 6 of them came back online. Of the 6 down nodes, all of them had hard drive failures but we were able to rebuild the arrays and bring 4 of the nodes back online. ThisDream you are saying you found cheaper and better one can u pm me what u have found. Are there any good hosting companies that transfers all the websites for you from the old hosting and with the price range like hostiwinds.
     
  17. ilcarnefice

    ilcarnefice Junior Member

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    I'm on Shared 3 but I've had my share of problems.. I switched to HostGator for my SEO Company's website and kept some small niche sites on Hostwinds but I wouldn't suggest anyone keep the bulk of their income generating sites with Hostwinds.. Unless you have a constant backup and don't mind lots of downtime.
     
  18. seoguy81

    seoguy81 Senior Member

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    Problem is.. cheap doesn't go well with reliability and this is something to keep in mind. I'm using Zyma.com which is more or less on the same price range. You can check with other hosts too and in most cases, the answer your question about website transfer is just a support ticket away (most don't advertise/mention it in the open).

    Your best bet is to do it yourself. It takes at max maybe 30 minutes or so.
    Do a general back from your old host incl DB
    create same db details in new host then phpmyadmin>import sql
    transfer public_html files (create any subdomains if you have any)
    wait for 24 hours or so in order for DNS to be propogated complete.y
     
  19. foshizzle

    foshizzle Junior Member

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    Hostgator is cheap as well and I never read anything bad about them.

    Also... there is no way to make a backup now at Hostwinds Shared2 if you don't have one already. They say they probably lost the customer data. LOL.
     
  20. uruz555

    uruz555 Newbie

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    So you are with Zyma. They are very cheap they say 5 pounds a year. Have you noticed any downtimes with them? What about the speed does websites load up fast? Thanks in advance. Ohh yea they offer free transfer as well.