Rakesh chauhan
Junior Member
- May 24, 2018
- 146
- 21
Hi,
Today I am sharing my personal experience with HostWinds, I opt their 1GB Managed VPS Hosting with BHW credit and paid $28.xx amount from my PayPal as well.
I haven't used the service for approx a month so due to busy schedule then I decided to shift one of our blog on that VM. I opened migration ticket with the request "Install WordPress on LEMP and Migrate", they done the migration within 24 hours.
But after I changed the DNS website went offline within 10 minutes, I asked about the same they said RAM is being used 100% due to which MySQL was offline.
They fixed the issue and replied in ticket after their confirmation website went offline within a hour again and this continues for 2 days. Even asked me to upgrade the resources but that was fresh blog and 1GB resources was sufficient with NGINX.
Then after 2 days one of their support executive checked and found that WP was installed on Apache not on Nginx which wasn't requested.
I decided to downgrade from Managed to unmanaged VM as there was no sense of managed service if you are not getting what you looking for.
I requested for Credit Refund for the same so that I could upgrade the resources and manage the VPS by myself, I was looking at the upgrade options and accidentally invoice got generated but as I planned to increase the resources with refunded credit so didn't made the payment.
Within an hour I got email that HostWinds pulled $109.33 from my PayPal, I opened support ticket to the billing team for the refund.
After 2 days "Gus" one of their support team member replied that refund is not possible as per their terms. I requested him more than 10 times but he denied so I opened a dispute on PayPal.
They suspended my services immediately as per their charge back policy, then He said you can use the service but refund is not possible.
I opened dispute on first transaction and with the intention not to use their services after so much mess, they terminated the services and said no refund will be provided.
Now I lost total money and services also terminated, I found similar cases where HostWinds denied to refund for eligible transactions to more than 23 people as per reviews on the internet.
Today I am sharing my personal experience with HostWinds, I opt their 1GB Managed VPS Hosting with BHW credit and paid $28.xx amount from my PayPal as well.
I haven't used the service for approx a month so due to busy schedule then I decided to shift one of our blog on that VM. I opened migration ticket with the request "Install WordPress on LEMP and Migrate", they done the migration within 24 hours.
But after I changed the DNS website went offline within 10 minutes, I asked about the same they said RAM is being used 100% due to which MySQL was offline.
They fixed the issue and replied in ticket after their confirmation website went offline within a hour again and this continues for 2 days. Even asked me to upgrade the resources but that was fresh blog and 1GB resources was sufficient with NGINX.
Then after 2 days one of their support executive checked and found that WP was installed on Apache not on Nginx which wasn't requested.
I decided to downgrade from Managed to unmanaged VM as there was no sense of managed service if you are not getting what you looking for.
I requested for Credit Refund for the same so that I could upgrade the resources and manage the VPS by myself, I was looking at the upgrade options and accidentally invoice got generated but as I planned to increase the resources with refunded credit so didn't made the payment.
Within an hour I got email that HostWinds pulled $109.33 from my PayPal, I opened support ticket to the billing team for the refund.
After 2 days "Gus" one of their support team member replied that refund is not possible as per their terms. I requested him more than 10 times but he denied so I opened a dispute on PayPal.
They suspended my services immediately as per their charge back policy, then He said you can use the service but refund is not possible.
I opened dispute on first transaction and with the intention not to use their services after so much mess, they terminated the services and said no refund will be provided.
Now I lost total money and services also terminated, I found similar cases where HostWinds denied to refund for eligible transactions to more than 23 people as per reviews on the internet.
Dynadot was telling me other day they have no refund policy and then i opened the dispute and paypal paid me the refund amount 
