thetrustedzone
Elite Member
- Jun 15, 2010
- 3,994
- 3,462
i have hosting with hostwinds and know this isn't true , when post something like this you should post proofs otherwise don't complain if you
got banned for hijacking threads !
HostWinds.com Reviews?
- Thread starter Hostwinds
- Start date
i have hosting with hostwinds and know this isn't true , when post something like this you should post proofs otherwise don't complain if you
got banned for hijacking threads !
suga051982
Regular Member
- Jul 22, 2009
- 222
- 33
Hi Peter!
I have been with you for a long time. I have no complaints. Whenever I have an issue, you have always handled it in a professional and courteous manner. Technical support has resolved my issues in less than 24 hours. Anytime I need anything you are very quick to respond.
To the other people that are downing Hostwinds/Peter, make sure that you are telling the whole story, not just the part that makes you look like the victim. I don't know your situation with Peter/Hostwinds, all I can say is that my experience with them has been nothing short of GREAT!!!
Mel
Hostwinds member and AVID user
I have been with you for a long time. I have no complaints. Whenever I have an issue, you have always handled it in a professional and courteous manner. Technical support has resolved my issues in less than 24 hours. Anytime I need anything you are very quick to respond.
To the other people that are downing Hostwinds/Peter, make sure that you are telling the whole story, not just the part that makes you look like the victim. I don't know your situation with Peter/Hostwinds, all I can say is that my experience with them has been nothing short of GREAT!!!
Mel
Hostwinds member and AVID user
- May 17, 2010
- 799
- 577
We would never treat a client like this. I think BHW deserves to hear the full story.
Tom came to us around a year ago I would say. He asked for a VPS which we provided. Tom's VPS kept crashing because it was running out of RAM (OpenVZ VPS). We went over the upgrade options with Tom, and he decided to go with a dedicated server. This dedicated server has the following specifications
8Gb RAM
2x Quad Core Xeon 1.86 Ghz
2x 1 TB Hard Drives
Tom got on this server and I thought all of our problems (him opening a chat every day to disrespect and degrade us because his server was slow when he was running it at 100% RAM) were finally over. Tom has this server for about 1 month and then the problems begin. Tom opens a live chat to let us know that his server was "locked up" We are unable to SSH into the box, and upon attaching a KVM to the machine, we find that the kernel has crashed because the server ran out of memory and SWAP space. We the placed a limit on the memory usage for the OS of the server to 8Gb. In order to ensure system stability, Tom removes this limit and again a few days later he tells us his server is locking up. He demands that we upgrade his server for FREE because we promised him a working server. We obviously were not going to give into his demands for free upgrades, when the server was working just fine, he was simply overloading it.
A few weeks go by with Tom popping into chat on a more and more frequent basis to have us reboot his server. We continue to do this for him. Then one day Tom opens up a live chat and says we need to reload his Operating System. I know many providers can do this for free through automated panels, we however do not have such luxuries. We must do all OS reloads through a KVM manually. It takes 1-2 hours for our admins to reload an OS. This is mainly caused by the poor quality of the KVM's that we have access to. We told Tom that it would cost $25 to have his OS reloaded. Tom argued with me for probably an hour on chat before finally going away, saying that he would pay someone else to do the work, and that if he had to pay, at least he wouldn't have to pay us.
The next day Tom opens a live chat saying his server is not accessable, knowing the routine with Tom we have the server rebooted. The server never came up, so we had a KVM hooked up to the server. The server's hard drives had been formatted. We notify Tom that he is still going to have to pay for the OS reload, since this was clearly deliberately done, and even if it wasn't he was still responsible for the security of his own server. Tom throws a temper tantrum, and threatens myself and my staff. He goes on about how he is going to get lawyer and sue us, and trash We reload Tom's OS for free. We delivered the server 100% working to Tom. Tom then attempts to uninstall cPanel (which we had installed as that was how his server was originally provisioned), When Tom uninstalled cPanel he must have messed with some critical OS files (WHICH IS WHY cPanel says to not uninstall it, just reload the OS). We were working on reloading his OS AGAIN when Tom comes in and demands a refund for his server. Per our TOS, his server is non refundable (http://www.hostwinds.com/TOS.html), and given the hours we have put into Tom's account it is also non negotiable (we usually work with client's if they have a legitimate concern, or problem). We have lost thousands of Dollars on Tom as a client. I am now seeing that he is bashing us on every forum he can find. So this is also costing us time and money.
We have thousands of happy clients, and I think the vast majority of which are 100% happy with our service. It's really hard as a provider, one bad egg can do so much damage. We work hard every day to provide the best service possible, and really take an interest in personal customer service and support. I want to invite Tom to give us a call 918 960 0191 (ask for Peter), maybe we can work something out, but as things stand currently we have no choice but to stick to our TOS.
-Peter Holden
Hostwinds.com
Tom came to us around a year ago I would say. He asked for a VPS which we provided. Tom's VPS kept crashing because it was running out of RAM (OpenVZ VPS). We went over the upgrade options with Tom, and he decided to go with a dedicated server. This dedicated server has the following specifications
8Gb RAM
2x Quad Core Xeon 1.86 Ghz
2x 1 TB Hard Drives
Tom got on this server and I thought all of our problems (him opening a chat every day to disrespect and degrade us because his server was slow when he was running it at 100% RAM) were finally over. Tom has this server for about 1 month and then the problems begin. Tom opens a live chat to let us know that his server was "locked up" We are unable to SSH into the box, and upon attaching a KVM to the machine, we find that the kernel has crashed because the server ran out of memory and SWAP space. We the placed a limit on the memory usage for the OS of the server to 8Gb. In order to ensure system stability, Tom removes this limit and again a few days later he tells us his server is locking up. He demands that we upgrade his server for FREE because we promised him a working server. We obviously were not going to give into his demands for free upgrades, when the server was working just fine, he was simply overloading it.
A few weeks go by with Tom popping into chat on a more and more frequent basis to have us reboot his server. We continue to do this for him. Then one day Tom opens up a live chat and says we need to reload his Operating System. I know many providers can do this for free through automated panels, we however do not have such luxuries. We must do all OS reloads through a KVM manually. It takes 1-2 hours for our admins to reload an OS. This is mainly caused by the poor quality of the KVM's that we have access to. We told Tom that it would cost $25 to have his OS reloaded. Tom argued with me for probably an hour on chat before finally going away, saying that he would pay someone else to do the work, and that if he had to pay, at least he wouldn't have to pay us.
The next day Tom opens a live chat saying his server is not accessable, knowing the routine with Tom we have the server rebooted. The server never came up, so we had a KVM hooked up to the server. The server's hard drives had been formatted. We notify Tom that he is still going to have to pay for the OS reload, since this was clearly deliberately done, and even if it wasn't he was still responsible for the security of his own server. Tom throws a temper tantrum, and threatens myself and my staff. He goes on about how he is going to get lawyer and sue us, and trash We reload Tom's OS for free. We delivered the server 100% working to Tom. Tom then attempts to uninstall cPanel (which we had installed as that was how his server was originally provisioned), When Tom uninstalled cPanel he must have messed with some critical OS files (WHICH IS WHY cPanel says to not uninstall it, just reload the OS). We were working on reloading his OS AGAIN when Tom comes in and demands a refund for his server. Per our TOS, his server is non refundable (http://www.hostwinds.com/TOS.html), and given the hours we have put into Tom's account it is also non negotiable (we usually work with client's if they have a legitimate concern, or problem). We have lost thousands of Dollars on Tom as a client. I am now seeing that he is bashing us on every forum he can find. So this is also costing us time and money.
We have thousands of happy clients, and I think the vast majority of which are 100% happy with our service. It's really hard as a provider, one bad egg can do so much damage. We work hard every day to provide the best service possible, and really take an interest in personal customer service and support. I want to invite Tom to give us a call 918 960 0191 (ask for Peter), maybe we can work something out, but as things stand currently we have no choice but to stick to our TOS.
-Peter Holden
Hostwinds.com
thetrustedzone
Elite Member
- Jun 15, 2010
- 3,994
- 3,462
@mods you can't ban TrinityZey now he just give us his opinion
here's BHW not WF , @TrinityZey thanks for sharing your experience with us
but still hostwinds best hosting for me .
here's BHW not WF , @TrinityZey thanks for sharing your experience with us
but still hostwinds best hosting for me .
Bostoncab
Elite Member
- Dec 31, 2009
- 2,256
- 514
O am an early hostwinds adopter and all and all I think I am there biggest supporter here on BHW. Before them I had hosting with all the big companies and wasn't happy with anyone of them.
Peter and his staff provide excellent support and never hesitate to offer suggestions on how to improve my sites along with their excellent support.
For me I stick with hostwinds for the level of support I get from them. I host 70 domains with them on a level 7 vps that was dumping shit tons of content with autoblogging plugins.
Peter and his staff provide excellent support and never hesitate to offer suggestions on how to improve my sites along with their excellent support.
For me I stick with hostwinds for the level of support I get from them. I host 70 domains with them on a level 7 vps that was dumping shit tons of content with autoblogging plugins.
Rougemont
Registered Member
- May 23, 2011
- 81
- 20
Update to my Hostwinds experience:
Long story short, I was concerned about the RAM usage on my VPS, which is only running WHM and a few ordinary Wordpress sites. I voiced these concerns in a live chat and was told to come back to the chat in about half an hour. I did, and when I checked my RAM usage it was HALVED. They looked at what I was doing and tweaked my Apache settings (I think, something like that) and allayed my worries. As I've said all along, the customer service is just simply outstanding, from my experiences with the Hostwinds staff.
Long story short, I was concerned about the RAM usage on my VPS, which is only running WHM and a few ordinary Wordpress sites. I voiced these concerns in a live chat and was told to come back to the chat in about half an hour. I did, and when I checked my RAM usage it was HALVED. They looked at what I was doing and tweaked my Apache settings (I think, something like that) and allayed my worries. As I've said all along, the customer service is just simply outstanding, from my experiences with the Hostwinds staff.
GreenHustler
Junior Member
- May 25, 2009
- 158
- 113
I can also attest to having to repost several of my posts about my poor experience with Hostwinds as they kept getting deleted. When I did this I suddenly took a large reputation hit as well...
Bostoncab
Elite Member
- Dec 31, 2009
- 2,256
- 514
I gotta ask.. what the fuck were you doing on a dedi that you had the ram maxed at 8gb? As for hostwinds censoring the forum because they host it. They have not hosted it that long have they? I am willing to bet that Hostwinds service is why BHW doesn't go down every other day anymore.
NilssonCPA
Junior Member
- Jun 18, 2011
- 102
- 26
I like Hostwinds. I have been using them for like a week now and everything is good (I pay for the best plan but I just use it to redirect like 10-20 ppls a day but it's nice 
. I got some help with setting up my email since there was some problems in the beginning. I still got some problems with ONE of my domains I cant connect from any ip if I try to connect from Sweden. I have tried from 2 houses + my girlfriends house.. But I think its my domain providers fault. Because I can visit the domain if I use a proxy..
. I got some help with setting up my email since there was some problems in the beginning. I still got some problems with ONE of my domains I cant connect from any ip if I try to connect from Sweden. I have tried from 2 houses + my girlfriends house.. But I think its my domain providers fault. Because I can visit the domain if I use a proxy..
Dresden14
BANNED
- Mar 7, 2010
- 663
- 76
Giving my personal opinion on the host; I have a love-hate relationship for the company. I only have one site hosted there because things get figity with my uptime. The majority of my sites are on other networks. If things improve, ill merge my other sites there. not being a dick or trolling, just my honest thoughts.
SeattleBites
BANNED
- Aug 6, 2011
- 100
- 40
Doesn't matter what he was doing as far as his need for the gigs and they shouldn't be censoring just because they aren't providing the best service.
Whatever happened to free speech? He was even banned until 7878 unbanned him.
People should have the opportunity to speak about their experiences without worrying about the repercussions that they will get reprimanded for speaking their mind.
Cnotey
Power Member
- Jun 25, 2010
- 730
- 984
One thing you need to take into account is the fact that BHW is hosted on Host Winds. We all take BHW as an example of the quality of your services.
BHW is down/slow often since they switched to Hostwinds. We get many errors regarding PM and post time limits, 404 errors, etc.
My advice would be, before you start asking us for input and feedback. Make sure your flagship is in tip top shape. Which it's not.
BHW is down/slow often since they switched to Hostwinds. We get many errors regarding PM and post time limits, 404 errors, etc.
My advice would be, before you start asking us for input and feedback. Make sure your flagship is in tip top shape. Which it's not.
kazhkaz
Supreme Member
- Aug 19, 2010
- 1,238
- 374
That was the problem at the beginning. Now forums work very well since the problems are fixed.
Dan Da Man
Elite Member
- May 31, 2011
- 1,851
- 939
Well, looks like I am glad I didn't get that server from hostwinds after reading this
