hostthename customer service

Discussion in 'Black Hat SEO' started by lucabrasi, Sep 5, 2012.

  1. lucabrasi

    lucabrasi Regular Member

    Joined:
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    Occupation:
    Layed off from real job but working at a survival
    Location:
    Pacific Northwest, Oregon Washington border
    I wanted to take a minute to say something nice about the guys at hostthename. I am an idiot and don't know how to transfer hosting from one host to another. Anyway, even though I cancelled the original hosting account before the files had transferred, even though I gave them a backup copy of the sites that was corrupted, and even though I uploaded files through Filezilla to all the wrong places they were able to fix my problem. I was very impressed with their skills and willingness to apply them on my behalf.

    Additional:
    Go to their chat when you have a problem. This was done by a someone calling himself Samuel Jones on their chat help. He didn't need to escalate it to someone else. He just asked some simple question, ones that even I could answer, and fixed it.

    Anyway, I thought that their customer service was well above what passes for good customer service when you are in a store where you are face to face with a person. It is miles out in front of what you normally get online.

    BHW was spot on, as always, when they recommended these folks.
     
  2. 2live4tv

    2live4tv Junior Member

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    Occupation:
    part time marketer full time Student
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    USA
    Cool.
    Need More people like you in the world to speak up about good Service.
     
  3. psytrance

    psytrance Power Member

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    Occupation:
    psy, sun, nature, magic, web, crypto
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    the beach.
    Actually, I will recommend this guys too. Awesome support, sometimes I get a reply before I close my gmail account LOL
     
  4. I-J-T

    I-J-T Junior Member

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    Occupation:
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    Very true, their support is one of the fastest I've ever experienced.