lucabrasi
Regular Member
- Mar 22, 2010
- 337
- 18
I wanted to take a minute to say something nice about the guys at hostthename. I am an idiot and don't know how to transfer hosting from one host to another. Anyway, even though I cancelled the original hosting account before the files had transferred, even though I gave them a backup copy of the sites that was corrupted, and even though I uploaded files through Filezilla to all the wrong places they were able to fix my problem. I was very impressed with their skills and willingness to apply them on my behalf.
Additional:
Go to their chat when you have a problem. This was done by a someone calling himself Samuel Jones on their chat help. He didn't need to escalate it to someone else. He just asked some simple question, ones that even I could answer, and fixed it.
Anyway, I thought that their customer service was well above what passes for good customer service when you are in a store where you are face to face with a person. It is miles out in front of what you normally get online.
BHW was spot on, as always, when they recommended these folks.
Additional:
Go to their chat when you have a problem. This was done by a someone calling himself Samuel Jones on their chat help. He didn't need to escalate it to someone else. He just asked some simple question, ones that even I could answer, and fixed it.
Anyway, I thought that their customer service was well above what passes for good customer service when you are in a store where you are face to face with a person. It is miles out in front of what you normally get online.
BHW was spot on, as always, when they recommended these folks.
