1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

hostthename customer service

Discussion in 'Black Hat SEO' started by lucabrasi, Sep 5, 2012.

  1. lucabrasi

    lucabrasi Regular Member

    Joined:
    Mar 22, 2010
    Messages:
    337
    Likes Received:
    17
    Occupation:
    Layed off from real job but working at a survival
    Location:
    Pacific Northwest, Oregon Washington border
    Home Page:
    I wanted to take a minute to say something nice about the guys at hostthename. I am an idiot and don't know how to transfer hosting from one host to another. Anyway, even though I cancelled the original hosting account before the files had transferred, even though I gave them a backup copy of the sites that was corrupted, and even though I uploaded files through Filezilla to all the wrong places they were able to fix my problem. I was very impressed with their skills and willingness to apply them on my behalf.

    Additional:
    Go to their chat when you have a problem. This was done by a someone calling himself Samuel Jones on their chat help. He didn't need to escalate it to someone else. He just asked some simple question, ones that even I could answer, and fixed it.

    Anyway, I thought that their customer service was well above what passes for good customer service when you are in a store where you are face to face with a person. It is miles out in front of what you normally get online.

    BHW was spot on, as always, when they recommended these folks.
     
  2. 2live4tv

    2live4tv Junior Member

    Joined:
    Jan 7, 2009
    Messages:
    140
    Likes Received:
    39
    Occupation:
    part time marketer full time Student
    Location:
    USA
    Cool.
    Need More people like you in the world to speak up about good Service.
     
  3. psytrance

    psytrance Power Member

    Joined:
    Jan 20, 2012
    Messages:
    715
    Likes Received:
    208
    Occupation:
    growing
    Location:
    atlantic coast
    Actually, I will recommend this guys too. Awesome support, sometimes I get a reply before I close my gmail account LOL
     
  4. I-J-T

    I-J-T Junior Member

    Joined:
    May 30, 2012
    Messages:
    158
    Likes Received:
    37
    Occupation:
    seo
    Location:
    Inferno
    Very true, their support is one of the fastest I've ever experienced.