hostplay.com a scam

Hello everyone!

It's been a long time I haven't made a post. So today I decided to post this one.

I bought a domain from hostplay.com few days ago and paid via bitcoin. But didn't got any email regarding the payment and account.

I tried to login in my account and it worked. But nothing was there except an unpaid invoice. I talked with them over the live chat, the support person told me to open a ticket.

After some hours I got a reply to that ticket that I need to buy hosting from them. Since I already have hosting i request order cancellation and refund. Today I login in to my account but all the tickets and invoices were removed. I try to solve this issue over the chat but the idiot ended the chat without solving my issue.

These guys are scammer. They will get your money and never reply back to you. Stay away from these scammers.....

Hello,

We have asked this client over ticket for BitCoin Wallet ID until we send the refund. As per our terms of service, we don't allow to register the domain alone without any hosting package with us.

The ticket ID is "#487346 - Domain". He have active account with us and he can able to access the client portal.

We are in business since 2004 and never had unhappy client.

Thanks.

Can't say that I have seen that company name around before.

1. When you do a domain search does it still show that its available to buy?

HP Hoster said:

Hello,

We have asked this client over ticket for BitCoin Wallet ID until we send the refund. As per our terms of service, we don't allow to register the domain alone without any hosting package with us.

The ticket ID is "#487346 - Domain". He have active account with us and he can able to access the client portal.

We are in business since 2004 and never had unhappy client.

Thanks.

Click to expand...

Quite strange! You are in business since 2004 and you have created a new account at BHW and acting smart! Well done.

When I contacted them at my first via live chat the support person ask me to open a ticket. I did so and got a reply with the similar statement that they don't allow domain registration without hosting. I was ok with that, I requested them to cancel the order and refund then I didn't get any response from them even support person on chat stop answering.

Today I checked my account back and the ticket was not there. I talked with support person again and he told me that he don't know anything about that. Then I post this review and send them a link and suddenly admin came on chat and told me that the ticket is there and I have to update it. Like seriously?

They restored the deleted ticket and asked me to provide the proof that they have deleted the ticket. Now you are afraid that you don't find more customers to scam this is why you are refunding me? Not gonna work

CenTex Hosting said:

Can't say that I have seen that company name around before.

1. When you do a domain search does it still show that its available to buy?

Click to expand...

Yes! It is available for registration. I don't know how it happens but i have updated the domain nameservers but now it is available.

i would recommend you go ahead and pick that domain up from name cheap or enom so you have it in your own account.

CenTex Hosting said:

i would recommend you go ahead and pick that domain up from name cheap or enom so you have it in your own account.

Click to expand...

Yeah! Gonna do the same. Do you allow domain registration without buying hosting?

Hi,

We have some proof and explain here.

This person opened a ticket directly to Billing Department but without login to client portal on Sunday 8th October. No one has erased the ticket or comments of this person.

Our staff explained the situation to him.

======================================================
Simon
Staff
Posted on Sunday 8th October at 08:14

Hi,

Please be informed that we are not registering domain without hosting package with us, So please order a hosting package along with the domain to proceed further.

=======================================================
Client Reply

yahoo.com
Posted on Sunday 8th October at 13:13

Is it a joke or what?
Please refund my money

=======================================================
Our Staff Says
Posted on Sunday 8th October at 21:46

Sir,

We do NOT register domain alone without active hosting according to our terms of service.
It means you have to rent hosting service in this case.

Moreover, your order not yet cancelled and you can still login to client portal.

Please provide us with your Wallet ID then we can only return your money.

Thank you

=======================================================
The client came in chat and asked to pay money until I stop to submit bad reviews.

He said:
(07:00:24) Ali: here's my wallet address t
(07:00:38) Ali: send the coins I will remove the reviews
(07:00:53) Ali: 0.00327973 BTC <<<<
///////////////////////////////////////////////////////////////

Payment details
2017/10/05 22:01:05 Invoice #43432 0.002641 <<<<
///////////////////////////////////////////////////////////////

It's quite clear that this person has requested us refund more than as the money he paid. However, we will return the real amount to his Wallet.

Thanks.

I'm pretty sure sharing client emails is not good business, maybe redact the personal information? And open since 2004 with no unhappy clients? I have clients that are great but you always get one that you can never please. In this case you do have an unhappy client so that statement is false.

Th3 Canadian 3h said:

I'm pretty sure sharing client emails is not good business, maybe redact the personal information? And open since 2004 with no unhappy clients? I have clients that are great but you always get one that you can never please. In this case you do have an unhappy client so that statement is false.

Click to expand...

I'm sorry, but we tried to solve this issue in ticket itself. However, we will return the real amount to his Wallet.
We ask the client to follow Ticket #487346 - Domain removed from my account
I guess this ticket need to be closed.

HP Hoster said:

Hi,

We have some proof and explain here.

This person opened a ticket directly to Billing Department but without login to client portal on Sunday 8th October. No one has erased the ticket or comments of this person.

Our staff explained the situation to him.

Click to expand...

How a customer can select related service without loging to client portal while creating a ticket? Can you please explain?

HP Hoster said:

=======================================================
Our Staff Says
Posted on Sunday 8th October at 21:46

Sir,

We do NOT register domain alone without active hosting according to our terms of service.
It means you have to rent hosting service in this case.

Moreover, your order not yet cancelled and you can still login to client portal.

Please provide us with your Wallet ID then we can only return your money.

Thank you

=======================================================

Click to expand...

You have edited your message! I have never got such response from you. No one have asked me wallet address untill unless I have posted this review.

HP Hoster said:

The client came in chat and asked to pay money until I stop to submit bad reviews.

He said:
(07:00:24) Ali: here's my wallet address 1FhdMEe7tKvNSGFX2ZmS39x661HDimpR8t
(07:00:38) Ali: send the coins I will remove the reviews
(07:00:53) Ali: 0.00327973 BTC <<<<
///////////////////////////////////////////////////////////////

Payment details
2017/10/05 22:01:05 Invoice #43432 0.002641 <<<<
///////////////////////////////////////////////////////////////

It's quite clear that this person has requested us refund more than as the money he paid. However, we will return the real amount to his Wallet.

Thanks.

Click to expand...

Who will count the transaction fee and merchant fee? screen shot of the payment is attached. I have demanded what I paid. Now stop wasting my time, you have disclosed my email publicly so I am planing something else for you. Let me discuss this with my layer then I will see you.

You guys can fight this out in private.

@Alieve - can you confirm to me via PM that @HP Hoster has refunded your account in full?

OP confirmed receipt of partial refund.

Thread closed - refund received.