Really, yes, they were good. But over the last 6 month hosting and support has turned to complete shit. I am having to move away due to poor poor speeds and terrible support
You want a 20$ yearly cheap with quality, speed, fast support & network and hardware for 20$ yearly?
Buddy, you are the kind of customers where most of providers don't want to have.
Understand the price you pay for the quality you get, obviously if you pay for example 1€ for a VPS with 1GB RAM it won't be fastest as you could imaginate right?
Of course, you have the full right of saying that because you paid, you are right, but also keep a mind what you pay isn't nothing.
You want quality? Good network? Support pay for it. But won't be cheap as you think.
Support are humans (unless some hosting providers uses bots), support team are humans behind the screen, they have salary to be paid, the hosting provider also have eletricity, network and other stuff related to pay, isn't cheap as you think.
My advice to you, accept what you paid for. If you paid 60-160€ yearly for any good web hosting you can say that, but for cheap like that?
Move on, switch to another provider. Cheap doesn't mean quality as well expensive doesn't mean quality also. It always will depend of customer (know-how) and the hosting provider.
Common sense. That's what we would think before write that.