1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Hostable Support sux!

Discussion in 'BlackHat Lounge' started by gergo2007, Oct 9, 2011.

  1. gergo2007

    gergo2007 Jr. VIP Jr. VIP Premium Member

    Joined:
    Nov 2, 2010
    Messages:
    805
    Likes Received:
    213
    I bought a 3 year hosting for $1 (the promo one), i used it for my personal blog and some other small sites, and today all my sites are down. Ok i contacted the support, i asked why is my hosting terminated. I got this crap message:
    Code:
    Welcome to Hostable, Patrick will be right with you.
    myemail
    hi
    Patrick
    Your account is active at this time.
    myemail
    my sites dont load, i cant login to my cpanel
    myemail
    and it
    myemail
    says its terminated
    Patrick
    One moment please
    myemail
    ok, sure
    Patrick
    You need to log into the one that is showing as good this is a result of your earlier request to have your account reset.
    myemail
    yes, but i cant login to my cpanel
    myemail
    xxx7
    myemail
    and all my sites are donw
    myemail
    and at the products & services section it says that its terminated
    Patrick
    Log into the xxx6 account
    myemail
    yes that one is working
    myemail
    im talking about the xxx7 one
    Patrick
    I am sorry but that one was closed to reset the account you need to log into the xxx6 account
    myemail
    why was it closed?
    Patrick
    You requested your account to be reset.
    myemail
    sorry i think you dont understand what im talking about
    myemail
    im asking why my hosting account number xxx7 was closed?
    Patrick
    It was changed to the xxx6 account
    myemail
    so i have all my files and everything at the account xxx6?
    Patrick
    You requested it to be reset so no.
    myemail
    what?
    myemail
    i didn't requested
    Patrick
    If you want ot change it back you will need to talk to billing
    myemail
    but i didnt requested
    myemail
    i want to talk to billing then
    Patrick
    They will be in on monday
    myemail
    what?
    myemail
    only on monday?
    Patrick
    Or tue wed thursday friday
    myemail
    i need my sites to be up right now! not monday!
    myemail
    and i still didnt requested anything, i dont even know where i need to do that
    myemail
    please tell me the real reason why it is terminated, i did not cancelled it
    Patrick
    BAsed on the emails you sent to us you requested it to be reset.
    myemail
    emails?
    myemail
    i want to see them
    myemail
    i did not sent any mail
    Patrick
    You can see them under system emails
    myemail
    no message for cancelling
    myemail
    i want my account and files back right now!
    Patrick
    You will need to talk to billing on monday
    myemail
    but there's no message that i cancelled my hosting, so please tell me the real reason why it is terminated!
    Patrick
    "Dear xxxxxx Gergo, 
    
    As you requested, your password for our client area has now been reset. Your new login details are as follows: 
    
    "
    myemail
    yes, that a password request
    myemail
    im still talking about my hostin plan number xxx7
    myemail
    at the products & services it says its terminated
    Patrick
    I am sorry for more information you are going to need to talk to billing.
    myemail
    ok, i will talk with them tomorrow. bye
    I hope they see it! Gonna sue them tomorrow.
     
  2. cro-mag

    cro-mag Power Member

    Joined:
    Nov 23, 2010
    Messages:
    544
    Likes Received:
    349
    sorry to hear that ... but you know what is it saying... you get what you paid.
    Anyway it`s better that you had there only small sites ;)
     
    • Thanks Thanks x 1