Help with Facebook ADS
- Thread starter Azurooo
- Start date
D
Deleted member 173106
Guest
If you are using chrome then make sure to disable any extensions
Azurooo
Junior Member
- Dec 19, 2023
- 109
- 45
I try it on Gologin and Dolphin, you think it can affect it ?
back2form
Elite Member
- Jul 15, 2012
- 6,931
- 10,467
Here's a more detailed breakdown of troubleshooting steps:
Clear Browser Cache : clear your cache and cookies, as these can sometimes cause issues with loading media.
Try a Different Browser or Device:
If the problem persists on one browser, try using a different browser or accessing Facebook on a different device (phone or computer).
This can help determine if the issue is specific to your browser or device.
Update Facebook App:
Ensure you're using the latest version of the Facebook app. Outdated versions can cause compatibility issues.
Check for updates in your app store.
Restart Your Device:
A simple restart of your phone, tablet, or computer can resolve temporary glitches.
Log Out and Log Back In:
Log out of your Facebook account and then log back in to refresh your session.
Contact Facebook Support:
If the issue persists after trying the above steps, contact Facebook support for further assistance.
Clear Browser Cache : clear your cache and cookies, as these can sometimes cause issues with loading media.
Try a Different Browser or Device:
If the problem persists on one browser, try using a different browser or accessing Facebook on a different device (phone or computer).
This can help determine if the issue is specific to your browser or device.
Update Facebook App:
Ensure you're using the latest version of the Facebook app. Outdated versions can cause compatibility issues.
Check for updates in your app store.
Restart Your Device:
A simple restart of your phone, tablet, or computer can resolve temporary glitches.
Log Out and Log Back In:
Log out of your Facebook account and then log back in to refresh your session.
Contact Facebook Support:
If the issue persists after trying the above steps, contact Facebook support for further assistance.
D
Deleted member 173106
Guest
I am not 100% sure but maybe those browsers are blocking or not allowing them to load properly.
- Mar 13, 2022
- 2,622
- 559
It might be your browser, try another chrome, or another device.
Albert Meraki Agency
BANNED
- May 6, 2023
- 1,074
- 302
The video may not load due to an incorrect format, cache error, or Meta policy violation. Try changing browsers, checking formats, or creating a new ad to fix it!
Caden Marketing Agency
BANNED - Failed to resolve a dispute
- Feb 26, 2024
- 1,800
- 604
Video not loading may be due to format, cache or Meta policy errors. Try clearing cache, changing browsers or checking the video content again before uploading!
Miracle Agency
BANNED
- Sep 12, 2024
- 912
- 497
Your video may have a formatting error.
Azurooo
Junior Member
- Dec 19, 2023
- 109
- 45
I don't know about the format because it's already uploaded on IG, I just connected my ig account to facebook ads and select the video.
Revialon
Banned - Rules Violations
- Jul 22, 2023
- 99
- 18
Did you adjust settings on your browser?
- Jan 11, 2025
- 953
- 162
you can switch to ADSpower. i never see such error, it's very smooth
Azurooo
Junior Member
- Dec 19, 2023
- 109
- 45
It still didn't work, I add manually the video on my pc on facebook ads and it's working now.
But now they are telling me that :
So I login on my IG account and fixed that (accept to use the product for free with ads) and I refresh the page but I still have this message ! (I disconnect and relogin on the account too, it doesn't change anything
But now they are telling me that :
So I login on my IG account and fixed that (accept to use the product for free with ads) and I refresh the page but I still have this message ! (I disconnect and relogin on the account too, it doesn't change anything
- Sep 22, 2024
- 1,792
- 292
Your video format is error, Try changing browser, check format again
- Dec 10, 2024
- 687
- 91
Video cannot be downloaded due to incorrect format, you should change the format
Media Mikenco Agency
BANNED
- Nov 11, 2024
- 292
- 45
you should change chome and change format
Social Tools
BANNED - Failed to resolve a dispute
- Sep 8, 2023
- 873
- 212
Facebook and Instagram have different recommended aspect ratios for ads.
Your video should be in a supported format (e.g. MP4) and within the size limits for Facebook ads.
Local Brand
Newbie
- Mar 7, 2025
- 7
- 2
Try another Chrome browser or another device.
NVH Agency
Regular Member
- Oct 24, 2024
- 204
- 27
Try changing the video format you want to upload
NoBadReviews
Junior Member
- Jan 6, 2025
- 102
- 36
You can change the browser and try again or restarting your device may also work.