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HELP!! SH*T!!! My HOST deleted ALL my sites!

Discussion in 'The Shit List' started by wickedguy, Oct 20, 2010.

  1. wickedguy

    wickedguy Supreme Member

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    Hey guys.

    F*, Ok , I had two accounts with one host.

    A VPS, and a Reseller account. Recently, I moved my VPS to hostgator.

    When I was certain everything was running smooth, I instructed my old host to discontinue the VPS, but that I'm keeping the Reseller account with around 50 sites on it.

    They then deleted the reseller account! All those sites are gone now! :eek:p: :wink1::banghead:

    Is there something I can do? Please advise! Can I sue them? I'm loosing business here guys!!

    ANY help greatly appreciated!
     
    Last edited: Oct 20, 2010
  2. dheer

    dheer Jr. VIP Jr. VIP Premium Member

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  3. wickedguy

    wickedguy Supreme Member

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    amplehosting dot co dot za
     
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  4. lizmoz

    lizmoz Power Member

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    First things first - have you asked about this from your host? I'm sure they'd be much more likely to be able to help you than any of us here... They might have backups.
     
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  5. hitman247

    hitman247 Executive VIP Premium Member

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    Every hosting company should have backups.
     
  6. smith_scott

    smith_scott Regular Member

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    Yes ask them if they have any backup. Hope it will sort out your problem
     
  7. wickedguy

    wickedguy Supreme Member

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    Below is the answer I got from them after 16 HRS!!!!

     
  8. wickedguy

    wickedguy Supreme Member

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    And here is what I answered:

     
  9. dheer

    dheer Jr. VIP Jr. VIP Premium Member

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    I guess if its a mistake they will activate it as every host have backups try to call them if you have phone numbers.
     
  10. wickedguy

    wickedguy Supreme Member

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    I just login to my tickets account with my host. They edited the ticket i've send!

    I see only this line in the ticket!

    Why would they do that?
     
  11. barbaric_mustard

    barbaric_mustard Newbie

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    not true. Several of the larger ones do backups, yes. But not every host. IMO - if your sites are important enough, you should never rely on a host to back them up. Make your own backups.
     
  12. hpv222

    hpv222 Power Member

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    My guess is that you are the one that made the mistake and not them - there is no reason for the host to "change" your ticket as they are not liable for anything that happens with your sites. This is why they have TOS and unless they triple-charge your credit card or do something that borders on a criminal activity, you cannot sue them or ask for monetary compensation.

    My advice is to take a deep breath and sort it out with them - regardless if you think that it's all their fault, simply be professional and try to get it sorted out ASAP. You have nothing to worry about as I have had sites down for days and that has never affected my long-term SE traffic - as soon as your sites are back, everything should be back to normal.

    Good luck




    PS barbaric_mustard is right - if you have a smaller account with a host, your sites might not be automatically backed up. Some hosts offer back-ups as an extra that you have to pay for, some will have it included in your plan no matter how small, but you should always have an up to date backup on your hard drive and external media as well (DVDs, CDs, etc.).
     
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  13. wickedguy

    wickedguy Supreme Member

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    I can promise you though, THEY are the ones who deleted the WRONG account!

    As I said, I have two accounts with them. VPS and RESELLER!

    They deleted the wrong one!
     
  14. bongli

    bongli Registered Member

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    Its obviously their FAULT!

    for i = 0 to 999;

    if theyedityourticket = yes
    Send them a new ticket with the same content
    endif

    next
     
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    Last edited: Oct 20, 2010
  15. wickedguy

    wickedguy Supreme Member

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    lol

    :D AND it is my birthday today on top of it all!! Nice gift!!
     
  16. extremephp

    extremephp BANNED BANNED

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    Happy BirthDay :D Rock it :)

    And Why Dont You Phone Either Support or email To The Host Admins rather than Talking to the Rented/Paid Ticket Keepers?

    If they have edited your ticket, The thing is, the Person Did wrong by mistake and he want to continue his Job :D

    Phone em up, Or email to someone who is even Top than Ticket keepers :D That Should Solve it!

    ~ExP~
     
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  17. yoaussie2

    yoaussie2 Registered Member

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    haven't tried it but this may work

    HTML:
    http://warrick.cs.odu.edu/
    or you may be able to copy content from a cached version on google using site:whateveryoursiteis.com

    or waybackmachine.com

    good luck, hopefully your host has a backup
     
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  18. RedWolf

    RedWolf BANNED BANNED

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    i don;t think they are legit company

    they are edited your ticket ------------ may be they are hiding there fault

    keep send messages and try to send message on site admin id (check on who.is)
     
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  19. lastkiss

    lastkiss Newbie

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    I hope this one will help you
    if not, i will tell all webmaster forum about this one..
    and sure, this company will be "spammed" "scanned" "deleted" and than "recycle bin \"

     
  20. wickedguy

    wickedguy Supreme Member

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    Thanks bud! Just contacted them via phone!! Waiting for their response now! :D