1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

help me guys!!! i really need your help fast

Discussion in 'Site Flipping' started by TalsGuide, Jan 3, 2014.

  1. TalsGuide

    TalsGuide BANNED BANNED

    Joined:
    Sep 13, 2013
    Messages:
    124
    Likes Received:
    18
    i am in a dispute with someone on paypal

    its escalated to a case

    he bought a website from me,i transfered it to him
    and now he is asking for refund and i need to provide proofs for paypal

    what proof can i give them???

    i cant think of anything right now :( please help me
     
  2. AquaticGamer

    AquaticGamer Jr. VIP Jr. VIP

    Joined:
    Apr 13, 2013
    Messages:
    4,091
    Likes Received:
    1,519
    Gender:
    Male
    Location:
    http://www.AQSocials.com
    Home Page:
    Give paypal a call and explain the situation that's the best way you can solve this since paypal doesn't really protect virtual goods.
     
    • Thanks Thanks x 1
  3. TheUnborn

    TheUnborn Elite Member

    Joined:
    Feb 21, 2013
    Messages:
    3,041
    Likes Received:
    1,672
    Occupation:
    SEO Consultant
    Home Page:
    Why is he asking a refund?
     
  4. TalsGuide

    TalsGuide BANNED BANNED

    Joined:
    Sep 13, 2013
    Messages:
    124
    Likes Received:
    18
    if i call them what should i explain them?
    someone got the site and now wants his money back after he got the site?

    they will tell me to provide proof of transfer and ask me for tracking number

    i dont know?
    maybe he is trying to get the site and his money?


    someone pmed me and told me to send him a cd with the site files and get a tracking number for that and give it to paypal

    should i do that?
     
  5. gogetta

    gogetta Power Member

    Joined:
    Oct 4, 2008
    Messages:
    688
    Likes Received:
    1,307
    Occupation:
    Internet Hustla
    Location:
    Trapped Online
    I agree with AquaticGamer. I sell software and when a customer tries to dispute the sale after the refund period I contact paypal and explain that it was a digital good. Every time I have done this I instantly get the dispute closed in my favor. Just call paypal! Because if you don't and the buyer tries to say it was a physical product that you never shipped he could end up winning the dispute.
     
    • Thanks Thanks x 1
  6. mred27

    mred27 Newbie

    Joined:
    Jan 13, 2013
    Messages:
    18
    Likes Received:
    8
    Try a site called domaintools and register for a free trial (No CC needed). You should be able to pull up the old Whois in your name prior to the sale, do a screen capture. Do the same for the new owner which will show it was transferred. Send to Paypal. People can get refunds for digital goods unless you can prove you delivered the item with a link or as previously stated. This might help clarify but I would respond asap and call Paypal. Good Luck!
    Claiming a Digital Good refund
    14.8. To be eligible for a refund from a Digital Goods Purchase, all of the following requirements must be met:
    a. the buyer must file a "dispute" online in the "PayPal Online Dispute Resolution Centre" in relation to a Digital Goods Purchase within 7 days of the transaction;
    b. the total amount of the buyer’s Digital Goods Purchase must be equal to or less than the relevant currency maximum values set out in the table in clause 14.2© above;
    c. the buyer’s Digital Goods Purchase comprises only of Digital Goods and no other goods or services;
    d. the buyer has not received more than the following number of refunds for Digital Goods Purchases:

    i. 3 refunds in 1 calendar month;
    ii. 5 refunds in 2 consecutive calendar months; or
    iii. 7 refunds in 3 consecutive calendar months; and

    e. where the seller has elected with us to respond to disputes filed by buyers for Digital Goods Purchases, within 24 hours of the dispute being opened in the "PayPal Online Dispute Resolution Centre":
    i. the seller has not responded to the dispute; or
    ii. the seller has responded to the dispute but the buyer and seller have not been able to resolve the dispute in this time
    14.9. The refund will be credited into the buyer’s Account.
    14.10. We may, at our discretion, withdraw, cease, suspend or amend the refund of any Digital Goods Purchase at any time in writing including for example if we form the opinion that the refunds are being claimed on unreasonable grounds or if we hold a reasonable belief that the transaction completed successfully.
    14.11. Nothing in this section affects your ability to file a dispute following our standard dispute resolution processes as described in this Agreement.
     
    • Thanks Thanks x 2
  7. TalsGuide

    TalsGuide BANNED BANNED

    Joined:
    Sep 13, 2013
    Messages:
    124
    Likes Received:
    18
    is it posible that someone will make the call for me?
    i am not an english speaker (i wont be able to describe it to the support)

    right now i am thinking about sending a cd to this person with a track code and give it to paypal
    i have untill 13/1 to provide the info
     
  8. sandrine10

    sandrine10 Power Member

    Joined:
    Apr 14, 2010
    Messages:
    621
    Likes Received:
    63
    Location:
    CyberLand
    Why he will ask for his money if he got what he wants?!!!!!!
     
  9. TalsGuide

    TalsGuide BANNED BANNED

    Joined:
    Sep 13, 2013
    Messages:
    124
    Likes Received:
    18
    not every man is honest

    i dont understand why so much people asking that question

    there are alot of people out there doing scams and he is one of them
    and now i have to fix it somehow and cant let him win the money and the site
     
  10. mindlesswizard

    mindlesswizard Supreme Member

    Joined:
    Sep 3, 2010
    Messages:
    1,359
    Likes Received:
    282
    Occupation:
    Designer/Developer, Internet Marketer
    Location:
    in the shade of Everest
    One of the reason why people hate paypal ! I have been ripped off before with paypal !!
     
  11. linnet

    linnet Junior Member

    Joined:
    Jan 4, 2013
    Messages:
    147
    Likes Received:
    15
    Occupation:
    SEO and Development
    Location:
    Brighton
    True said, they never ever take care of any VG , better give them a call without any second thought to it else you will see an abyss soon.
     
  12. TalsGuide

    TalsGuide BANNED BANNED

    Joined:
    Sep 13, 2013
    Messages:
    124
    Likes Received:
    18
    guys i sent them an email,
    i hope they will answer me,
    if not withing 3 days i will call them and try to explain the situation

    but i hope i wont have any problem with my english :\ explaining to them

    writing is one thing but talking is another :p

    and the paypal phone support is in english or it depends on where are you from ?
     
  13. bizzeff9

    bizzeff9 Registered Member

    Joined:
    Dec 30, 2013
    Messages:
    98
    Likes Received:
    13
    Is full of scammers and Paypal is always on their side. I suggest to do wire tranfer non reversible using escrow
    That's the best method to don't have charge back problems
     
  14. TalsGuide

    TalsGuide BANNED BANNED

    Joined:
    Sep 13, 2013
    Messages:
    124
    Likes Received:
    18
    guys!
    i won the case!! got my money back

    but now the buyers emails me
    whats should i do with him :p ?
     
  15. whynotmakeit

    whynotmakeit Power Member

    Joined:
    Feb 26, 2012
    Messages:
    538
    Likes Received:
    278
    You won. Ignore the dickhead.....Or if there is a genuine reason that he disputed it you might want to get him to transfer your website back and you could refund him if it was not what you had claimed when selling it...
    We only know one side of the story here......

     
  16. bondart

    bondart Junior Member

    Joined:
    Mar 11, 2013
    Messages:
    196
    Likes Received:
    30
    Im glad you won mate, had no doubt in it,

    but once i really got scamed for a virtual product, and didnt recieve what i wanted, and the SELLER won the case
    :[
     
  17. Titans

    Titans Jr. VIP Jr. VIP Premium Member

    Joined:
    Oct 20, 2013
    Messages:
    1,629
    Likes Received:
    485
    Occupation:
    SEO
    Location:
    In BHW
    Good that you won the case :)
    Usually, its the other way round with PayPal, so you are lucky enough to win it.
    Just ignore his mails...