Hi BHW members, about a month ago I received an order of $300 for 10 domain name registrations, hosting and setup. Now after Delivering, 10 days earlier the order the buyer has opened a dispute calming not receiving any order. I contacted him and inquired him about it and he gave me idiotic response saying he doesn't like the work ( Although he provided the domain names for registration ) Now yesterday he Escalated the dispute to PayPal. Now I am thinking to provide them our Skype chat history and all details of domain registration and hosting details which includes all login credentials. What do you think will I be able to WIN this dispute. I am certainly sure the buyer is a Fraud person who wants free stuff. Also, Do you think I should do more than I am doing, should I be providing them any more sorts of proof. Thank You
I would phone paypal up and have it all out with them and tell them everythink. Paypal usally always go with the buyer and refund as that paypal protection. But if you prove the buyer has all the login and digital info to use it , and at any point you told him once sold no returns your win but if you didnt tell the buyer there no returns in written info your lose. All sales come down to the wording to protect your self like in black a wight . Example in your ads like. Sold as seen No returns These words in your ads protects you and Protects you getting no come back like know.
As far as i know paypal doesn't offer any protection for digital goods,I would call them just to explain everything as well as submit chat logs or any other evidence to the dispute.
Its casual situation. Usually paypal goes with buyer, not seller, because of tons of scammers and so far if you selling virtual goods they suggest to use it by your own risk, because you cant prove them anyhow that you not scammed and that you really sent it - plus they dont have time to play with every dispute.. But I wont few times disputes by getting all detailed info that it was virtual goods, chats logs and so on might help. But like 20 times lost - why in this way - I really dont know. The worst situation when they shows that it was unauthorized - in this case I lost all my cases..
First of all PayPal doesn't offer any kind of protection for digital goods. So, you have to prove it that the services you rendered were of digital nature. If you are able to do it, PayPal will ignore everything and the verdict will be in your favor. However, if you are unable to prove it, then they look at this: While placing order, the buyer has two options: - select his address where goods are to be delivered - select No Address Required. If he chose first option while placing the order then I think you are in trouble. As PayPal expects you to actually deliver physical goods to that address. And you have to provide a shipping number/label to prove your claim. But if he chose 2nd option, then you are on the safe side. There could be a 3rd scenario as well. If the buyer reported it as an unauthorized payment. Then 90% chances are that they will give the verdict in buyer's favor.
