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[HELP] Anyone KNOW ANYONE at Freelancer.com??

Discussion in 'Black Hat SEO' started by youssef93, Jan 31, 2012.

  1. youssef93

    youssef93 Senior Member

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    Hey there guys,

    I've become way beyond frustrated with these guys support. Submitted a critical ticket 9 days ago, no one ever responded. Whenever you talk to them on chat, they just keep telling you wait for a response, wait for a response, wait for a response. They would never connect you to a superior.

    I'm really tired and extremely stressed as the issue involves a project that has cost me just a little under $1000.

    They do not offer phone support and I have not found contact details for any senior staff member.

    If anyone knows anything to help resolve issues with them, your help would be greatly appreciated.

    Thanks!
     
  2. ch8878

    ch8878 Elite Member

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    I had my account closed because I made a paypal dispute, then a claim and got some of my money back now I'm trying to get it all back there scammers over there.
     
  3. youssef93

    youssef93 Senior Member

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    crap... not reassuring :D

    Thanks for the input though, hope you can get back the rest of your money.
     
  4. khirad

    khirad BANNED BANNED

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    Expect a reply within a Month anyway Why will someone go to freelancer.com ?
    search "freelancer.com is a scam" or GAF scam"
     
  5. youssef93

    youssef93 Senior Member

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    Thanks for your input but it isn't really helping. :D

    I'm there because I'm stuck with a long-term excellent freelancer of mine that only takes money through them. Many of the freelancers in developing countries use it, dunno why. Majority of them are shit but there are some very hard workers and very talented people and at the same time relatively cheap. Couldn't resist that. :D

    If anyone has anything to actually help me with the current situation, that would be great.
     
  6. emir@freelancer

    emir@freelancer Newbie

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    Hello youssef93,


    My name is Emir and I work for Freelancer.com. I came across your post here and I?d like help. I hope it?s not too late.


    Please PM me your Freelancer.com ticket ID/number and I?ll make sure to sort out what happened to our account funds.


    Please be assured that Freelancer.com is not a scam. We?re not in the business of defrauding people of their money. We have millions of users and it continues to grow. Freelancer.com has paid more than $120 million to freelancers all around the world.


    Thank you very much and rest assured we will be getting this resolved for you as soon as possible.
     
  7. bhlon

    bhlon Junior Member

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    Only about three months late...probably still quicker than his support ticket.
     
  8. lancis

    lancis Elite Member

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    Freelancer's idea of payments is flawed, why don't you use vworker.com instead?
     
  9. emir@freelancer

    emir@freelancer Newbie

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    Hi bhlon. Emir here from Freelancer.com. I got to read your comment to my reply and I appreciate the feedback.

    We weren?t able to respond fast enough because I have only been recently employed by Freelancer.com to respond to posted issues and concerns. Be assured that I will frequently visit Black Hat World to respond on Freelancer.com concerns.

    Thank you very much.
     
    Last edited: Jun 11, 2012
  10. emir@freelancer

    emir@freelancer Newbie

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    Hi lancis. Emir here again from Freelancer.com. I regularly check Blackhatworld to check on any messages from yousseff 93 and came across your post here. We appreciate the feedback.

    I?d like to assure you that Freelancer.com has one of the most solid payment systems in the online outsourcing industry. Freelancer.com?s Milestone Payment system helps get projects completed smoothly. By placing a Milestone Payment, we will hold the funds until you are completely satisfied with the freelancer?s work. This will also obligate the freelancer to complete the project as specified. We have also created a Financial Dashboard feature to allow users to manage all of their transactions, create milestone payments, do currency conversion, transfer funds and more. Users can send and withdraw payments through Paypal, Webmoney, Moneybookers and major payment card systems. For more information, please visit the the Freelancer.com FAQ specifically the Payments and Billing sections.

    Our solid payment system has enabled Freelancer.com to attract hundreds of thousands of satisfied customers, and have paid out more than $130 million dollars to freelancers around the world.

    We hope we?ve adequately addressed your concerns. Thank you very much.
     
  11. markhenry121

    markhenry121 Elite Member

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    I am also closed my freelance account;due to spoiled support , so I will go to other site here lots of worker available, in freelance site lots not problem displaying yet like paypal problem, contact us ,support problem, I am also agree with you no support here, I will suggest you no wait for any response, don't be waste own time go to other site.