I have a ex-client, who came to me promising me loads of work, and acting like he was big time. You know the kind.. Well he bought my SEO service, and only used it for 1 month. This was going back like 6 months ago. Since then, he has sent me multiple emails, and it's starting to bug me out. I get the feeling now, he wasn't ever going to be a client. Just a guy who bought my service, and was looking to study how i do SEO, and build links. What's pissing me off, as he's asked if it was web 2.0 links, pbn links,guest post links... then he asked was content with kontent machine..stuff like this. What's pissing me off, is i don't have time to mentor , or start consulting strategies, and tactics. I mean he payed me $100... wtf! his most recent email was today, saying he's checked ahrefs & majestic, and the links are showing as "deleted"... i just get the feeling, he can't quite work out what im doing, so he is just constantly trying to work out. He has no idea, and is wayyy of the mark anyways, but i can't be bothered to spend my team, teaching him. Times money. He even had the cheek, to say today, "should i be requesting a refunding", wtf! any advise on how you reply to these sorts of clients, without loosing your cool, and looking un-professional. He was even saying he knows seo now.. again, i put my face in my hands, and thought "ohhh knoww".. arrr...
80/20 principle 20% of your clients bring in 80% of your business Corollary: 20% will waste 80% of your resources if allowed to Cull your worst clients - it's more efficient to drop the least worthwhile clients than pursue maximum clientele
I just feel like he's a leech, and constantly draining me off my time. He payed me $100 - 6 months ago. I took his website from 50th position, to 18th position. He has remained in the same position ever since. I know, because I kept track. Anyways, hes asking if my "pbn was taken out".. 1) i never used pbn 2)
Wow, wise words!!! It's just i don't want any bad review. He seems the type if things don't go his way, he will spit his dummy out. How do i respond though buddy?
Is he a BHW member? If this service was only for one month, and was several months ago, go no-contact. Don't let one possible bad review cause that amount of stress. Put a value on your time, and decide whether or not all the time spent AFTER the initial month replying to emails and dealing with this shithead is worth it.
Your first problem was taking a $100 client, those are always the most naggy. Remember the 80/20 rule, and get these backseat drivers out of your life.
Wow, wise words!!! It's just i don't want any bad review. He seems the type if things don't go his way, he will spit his dummy out. How do i respond though buddy?
you can always openly reply to his review. It's business; you have to be open in these kind of situations.
Unfortunately by charging 100$ for seo you are attracting the bottom of the barrel. I would bill him again for all the time you have spent answering his questions. Send him a bill for additional seo services rendered for a nominal fee of another $ 200 for time spent answering questions (he obviously will not pay but he will get the message) and show his rankings when you did the work. Also point out the obvious that seo is an ongoing process and his contract expired with you months ago once he ceased paying for services. I would also point out to him if he leaves you a one star rating he is getting the same and cease conversing with him.
I'd direct him to this thread and have him read the responses and cut contact. Its like buying a car in 1981 and still expecting free services
The dudes just left me a 1 star review. I told him i will leave him a 1 star review, and called him a clown. He's now saying hes going to put a report into the police and said "i threatened the wrong guy, and he will make sure i regret it" where do i go from here, as this dude is an asshole of the highest level
Fire him and forget about it. You're losing money by dealing with him. Use something in the lines "The service has been completed as described. For any further consultation, my hourly rate is $(big ass rate he won't accept), I'll be happy to assist you".
I was once told that cheap prices attract cheap clients on here, and now I'm passing that information on to you.
This ^ If you had agreed upon what services would be rendered, or sent a detailed invoice beforehand, you can show that to him and remind the client that consultation is "out of scope" work that will cost him hourly.
Like others have said, just reply to his review publicly. Maintain a professional stance on the entire matter.
