phantom171
Newbie
- Feb 5, 2026
- 2
- 1
Hey everyone, I really need some help here.
So basically, I created my Google Ads account on December 30, 2025 to advertise my company (BH Marketing Direto LTDA, a marketing and sales promotion business based in Brazil). On that same day, I fired an employee who had access to my account credentials. After being fired, he went into my account without permission and ran ads with misleading content. I had never run any legitimate campaigns myself — everything that got my account suspended was done by him, not me.
I've already submitted two appeals through the official form explaining exactly what happened. I even attached documents proving it: my company's official registration from the Brazilian Federal Revenue (like a business license) and a formal termination letter that specifically mentions the Google Ads account and states that any access after December 30th was completely unauthorized.
But both times, all I got back was the same automated suspension email. No human response, nothing.
So I have a few questions:
1. Is that automated email just a confirmation that my appeal was received, or does it mean my appeal was already rejected?
2. Is there any way to talk to an actual Google Ads specialist to escalate this case?
3. Is there anything else I can do to make my appeal stronger?
Any help would mean a lot, thanks!
So basically, I created my Google Ads account on December 30, 2025 to advertise my company (BH Marketing Direto LTDA, a marketing and sales promotion business based in Brazil). On that same day, I fired an employee who had access to my account credentials. After being fired, he went into my account without permission and ran ads with misleading content. I had never run any legitimate campaigns myself — everything that got my account suspended was done by him, not me.
I've already submitted two appeals through the official form explaining exactly what happened. I even attached documents proving it: my company's official registration from the Brazilian Federal Revenue (like a business license) and a formal termination letter that specifically mentions the Google Ads account and states that any access after December 30th was completely unauthorized.
But both times, all I got back was the same automated suspension email. No human response, nothing.
So I have a few questions:
1. Is that automated email just a confirmation that my appeal was received, or does it mean my appeal was already rejected?
2. Is there any way to talk to an actual Google Ads specialist to escalate this case?
3. Is there anything else I can do to make my appeal stronger?
Any help would mean a lot, thanks!