Have a seller performance restriction on my account

Is there any way to lift a [FONT=&amp]have a seller performance restriction on my account, ive had it for maybe 6months, ive got 98% feedback and has the account for years with no problems. About 6 months ago i shipped a batch of products late due to reasons out of my control then they hit me with this selling restriction.
[/FONT]
"Going back at your seller dashboard,it shows that you've exceeded the number of low DSRs in Shipping time, you've got 10.26%, which should have been limited to 2% based on the percentage of our standard selling requirements from your total transactions for the last 12 months."

So looks like my dispatch time was low, all other performance areas are fine, Said the measurement was taken :
12 months: 01 Mar, 2013 - 28 Feb, 2014


Any success story's of anyone getting it lifted??

Thanks

Frankly that is totally unacceptable. You'll need to perform better and work your way out, it's unlikely they'll lift it because 10% is outrageously high. I had one of my worst months in years and it was still under 1%. Sorry to be brash, but you can't excuse that performance and expect eBay to allow you to sell freely because you're nearly 10 times what they want to see.

you sound way to hung up on just 1 account dude make more and move on

Some dumb buyers don't know how to use DSRs though. they mark delayed shipments as 1 even though you sent it out in 3 business days.

I don't understand how does Ebay make sure that buyers are being responsible with leaving appropriate ratings???? It's true. A lot of buyers are really dumb. Half of them never leave any positive feedback even after successfully receiving the items. The sellers have to stalk them months later asking them to leave feedback which is a pain. Most buyers don't even seem to know how to do it. I had one buyer I asked to leave me feedback and he left me feedback in my INBOX MESSAGE in the reply saying, "Good product. Arrived on time. A+". I facepalmed. I never got that positive feedback yet in my actual feedbacks. I've also come across dozens of buyers from non-english speaking countries and they can't understand anything I say...it's amazing how they even created an account on ebay and bought my item. I talk to them and it goes in one ear and out the other. How does ebay account for this???? Sellers are so disadvantaged here so sickening.

oatmeal said:

I don't understand how does Ebay make sure that buyers are being responsible with leaving appropriate ratings????

Click to expand...

You know that buyer feedback does not affect your selling account, as long as you stay above the 4.6 DSR, right?

oatmeal said:

Half of them never leave any positive feedback even after successfully receiving the items.

Click to expand...

Again, buyer feedback does not help your account. As far as eBay is concerned, no feedback counts as positive feedback in the big picture.

oatmeal said:

The sellers have to stalk them months later asking them to leave feedback which is a pain.

Click to expand...

DO NOT solicit for feedback. This is a terrible idea since no feedback counts as a positive and someone with negative buyer experience is 100x likely to leave poor feedback than someone who has a positive or neutral buyer experience.

oatmeal said:

How does ebay account for this???? Sellers are so disadvantaged here so sickening.

Click to expand...

Dude,, it's not eBay's fault that you don't know how to navigate eBay's clearly posted policies.

oatmeal said:

I don't understand how does Ebay make sure that buyers are being responsible with leaving appropriate ratings???? It's true. A lot of buyers are really dumb. Half of them never leave any positive feedback even after successfully receiving the items. The sellers have to stalk them months later asking them to leave feedback which is a pain. Most buyers don't even seem to know how to do it. I had one buyer I asked to leave me feedback and he left me feedback in my INBOX MESSAGE in the reply saying, "Good product. Arrived on time. A+". I facepalmed. I never got that positive feedback yet in my actual feedbacks. I've also come across dozens of buyers from non-english speaking countries and they can't understand anything I say...it's amazing how they even created an account on ebay and bought my item. I talk to them and it goes in one ear and out the other. How does ebay account for this???? Sellers are so disadvantaged here so sickening.

Click to expand...

Exactly what I was thinking

Originally Posted by oatmeal
I don't understand how does Ebay make sure that buyers are being responsible with leaving appropriate ratings????

Bloodarrow42 said:

Exactly what I was thinking

Click to expand...

The way it works with eBay is that if you do way worse than category averages, that's when they start restricting accounts.

For example, eBay considers 7% late shipping rate to be unacceptable. For one of my eBay accounts, I list only things I have packed and ready to go so everything ships within 24 hours and I have it set at 2 day shipping. If you combine all the late shipping dings on that account that includes eBay fuckups, retarded customers, and post office delays, the actual late shipping rate that I get hit with due to factors beyond my control is like 1-1.5%. So the moral of the story is do your job right on your end and it's not that hard to keep your account problem free.

Toml, I don't think you read correctly what I'm saying.
I agree that if seller or buyers generally work within the guidelines, there should be no problems at all and I have done that since 2007. It's not like I'm a dumb seller who has been with ebay for 9 years with zero issues.

But with all the new changes they made, someone who makes a mistake, like I did, is suddenly penalized without thought. Yes, I figured out that feedbacks don't matter towards the seller performance ratings so soliciting for feedbacks is pointless.

What I'm talking about is this: everything on my account is "outstanding" except the defect rate.
It was a mistake that I had to used the "cancel transaction: out of stock" reason to refund buyers. Because I had done this 16 times between feb 7-24, that gave me a 17% defect rate. Obviously, it was a mistake. How does that make me a scammer or a "risk" to ebay? All the buyers got their 99 cent refunds. Everyone moved on. It's not like I somehow affected Ebay's total gross revenue because of refunding 16 people money! And as a small seller, how on earth are we supposed to have enough time to recover that defect rate %????

As I stated, I had 16 out of 97 defect so the percentage was like 17%. But after that mistake and I figured out, I had 36 more transactions since that time period and all 36 were perfect. 0% defect rate, but my total was still 16 out of 133 transactions which put me at 12% defect rate!! So ebay just views this as me violating the defect rate for another month! I can't make more than 30 sales per month. So no DUH my defect rate is still going to be well over 2% by the time the next evaluation rolls along. I told ebay, look at the statistics, my defect rate is going down! I had 0% in the last 36 transactions. Doesn't that prove to them that I correct myself and that everything is fine now? But no, all they do is look at the total defect rate of 17% then going down to 12% but since it's still over 2%, I'm a bad seller and therefore deserve to be banned for life. This is what doesn't make any sense. How are small time sellers supposed to recover? It's simple mathematics. If I was making 100 sales per day, then yes, by the time the next evaluation rolls by, I'd easily be able to drop 17% to under 2%.

oatmeal said:

Toml, I don't think you read correctly what I'm saying.

Click to expand...

I think I understand you fine, I just think you're wrong.

oatmeal said:

But with all the new changes they made, someone who makes a mistake, like I did, is suddenly penalized without thought.

Click to expand...

What new changes are you talking about? The last couple of policy changes toward sellers have made it easier to not get kicked off.

oatmeal said:

What I'm talking about is this: everything on my account is "outstanding" except the defect rate.

Click to expand...

Well considering that defect rate is pretty much the only thing that can get you banned nowadays, that's like saying Charles Manson wasn't convicted of anything other than all those murders.

oatmeal said:

It was a mistake that I had to used the "cancel transaction: out of stock" reason to refund buyers. Because I had done this 16 times between feb 7-24, that gave me a 17% defect rate. Obviously, it was a mistake. How does that make me a scammer or a "risk" to ebay?

Click to expand...

What you don't get is that eBay doesn't want to sell there just because you made a mistake in how to refund. They don't want you to sell because you violated eBay policy and made deceptive title listings. eBay does not want people who say ADOBE SOFTWARE FOR SALE on their title and when people buy, find out that all they got was a link to where they can buy the actual product. It doesn't matter that in the listing you said you were only selling a link. Your title made it deceptive. You asked in another thread and every single person who replied said you were engaged in a deceptive practice.

oatmeal said:

All the buyers got their 99 cent refunds. Everyone moved on. It's not like I somehow affected Ebay's total gross revenue because of refunding 16 people money!

Click to expand...

See, this is what you don't get. It's not a matter of you refunding people their 99 cents. It's a matter of eBay doesn't want people who make deceptive title listings to sell on eBay. eBay policies clearly state that the title and picture must correspond to the product you are selling. You violated this policy, so eBay doesn't want you to sell anymore. eBay's not afraid that you're going to skip town with 99 cents. eBay is afraid that people will not be able to trust buying on eBay based on title and picture, which is VERY important to eBay because people who buy on mobile platforms generally do not read the fine print.

oatmeal said:

And as a small seller, how on earth are we supposed to have enough time to recover that defect rate %????

Click to expand...

They don't want you to recover. That's why they restricted you instead of giving you a grace period.

oatmeal said:

As I stated, I had 16 out of 97 defect so the percentage was like 17%. But after that mistake and I figured out, I had 36 more transactions since that time period and all 36 were perfect. 0% defect rate, but my total was still 16 out of 133 transactions which put me at 12% defect rate!! So ebay just views this as me violating the defect rate for another month!.

Click to expand...

Considering that eBay policies clearly state that your defect % is based on your past 12 months, I don't know what you're complaining about.

oatmeal said:

I'm a bad seller and therefore deserve to be banned for life. This is what doesn't make any sense. How are small time sellers supposed to recover? It's simple mathematics. If I was making 100 sales per day, then yes, by the time the next evaluation rolls by, I'd easily be able to drop 17% to under 2%.

Click to expand...

Again, I don't think you're getting that you were banned for using deceptive titles and not solely because of the defect rate.