GreenCloudVPS.com - 1Gbps & 10Gbps Windows VPS From $4.5/Month - Optimized for SEO Tools

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*********REVIEW*********
Used GreenCloudVPS for 4 months and it worked, connection was fast (less than 50 ping for vietnam server) their support staff replies very fast as well!
 
Ordered more than an hour ago.Transaction : #####412F##36#82A
Order number : 59#####136
Please check and assist. Thanks.
 
teslaist said:
Ordered more than an hour ago.Transaction : #####412F##36#82A
Order number : 59#####136
Please check and assist. Thanks.
Click to expand...
Thank you! You should have received your VPS already.
 
REVIEW

Support responds really fast, but avoids certain questions.

Had the VPS for 3 days, and I was satisfied until I noticed someone had gone onto it and installed two programs without my consent. Then there was a 'server issue' and they gave me a new server. The old server worked fine long after I had realized they had given me a new one, which is when I asked why, they deleted my old VPS deleting 5 hours of my work. no explanation, no apology, nothing.

HIGHLY NOT RECOMMENDED.
 
iamNOBODY said:
REVIEW

Support responds really fast, but avoids certain questions.

Had the VPS for 3 days, and I was satisfied until I noticed someone had gone onto it and installed two programs without my consent. Then there was a 'server issue' and they gave me a new server. The old server worked fine long after I had realized they had given me a new one, which is when I asked why, they deleted my old VPS deleting 5 hours of my work. no explanation, no apology, nothing.

HIGHLY NOT RECOMMENDED.
Click to expand...
Hello,
There were IP routing issue that we explained on the ticket already, but you requested refund after that. We issued you the full refund already. We are sorry if it still did not satisfy you. Hope that you will find a more suitable provider.
Thanks!
 
GreenCloudVPS said:
Hello,
There were IP routing issue that we explained on the ticket already, but you requested refund after that. We issued you the full refund already. We are sorry if it still did not satisfy you. Hope that you will find a more suitable provider.
Thanks!
Click to expand...

See the problem is, the VPS worked completely fine long after you issued me a replacement, but as soon as you guys noticed that I was still on the old one when I emailed you, you took it down with all my work.

Not to mention, in our emails, I asked TWICE why did someone install two programs without my authorization, and even called you out for avoiding the question, and yet you still ignored it.

All I want is my work and files back. Why don't you put yourself in my position for a second, and imagine all the work you just did in the past 5 fucking hours was deleted because of your incompetence.
 
iamNOBODY said:
See the problem is, the VPS worked completely fine long after you issued me a replacement, but as soon as you guys noticed that I was still on the old one when I emailed you, you took it down with all my work.

Not to mention, in our emails, I asked TWICE why did someone install two programs without my authorization, and even called you out for avoiding the question, and yet you still ignored it.

All I want is my work and files back. Why don't you put yourself in my position for a second, and imagine all the work you just did in the past 5 fucking hours was deleted because of your incompetence.
Click to expand...
Sorry we answered your question already, the IP routing caused the issue. You requested refund and we fulfilled that.
Thanks!
 
GreenCloudVPS said:
Sorry we answered your question already, the IP routing caused the issue. You requested refund and we fulfilled that.
Thanks!
Click to expand...

An "IP Routing" issue caused someone to go into my VPS and install two programs? LMAO okay. Let me give you some advice, as someone who has worked in Customer Service before, you are obviously in the wrong here, no matter how you look at it. The fact that you haven't even offered to retrieve my files is ludicrous.
 
iamNOBODY said:
An "IP Routing" issue caused someone to go into my VPS and install two programs? LMAO okay. Let me give you some advice, as someone who has worked in Customer Service before, you are obviously in the wrong here, no matter how you look at it. The fact that you haven't even offered to retrieve my files is ludicrous.
Click to expand...
As long as we detected the issue, we sent you new VPS information and removed the other VPS with that IP to avoid further confusion. We then issued you the refund as requested. Once refund is processed all services would be terminated.
 
GreenCloudVPS said:
As long as we detected the issue, we sent you new VPS information and removed the other VPS with that IP to avoid further confusion. We then issued you the refund as requested. Once refund is processed all services would be terminated.
Click to expand...

Let me reiterate. You sent me the new server at 2PM PST. I was working on the old VPS during that time and for FOUR hours afterwards until I saw the email about the replacement. As soon as I emailed you back saying the new one didn't work, and the old one was working fine, the old one went down along with all my work. Of course I'm going to request a refund from that.

Regardless, my review still stands. If you didn't know, I was giving you a chance to fix that by offering to help me.

DEAL WITH CAUTION
 
Last edited:
iamNOBODY said:
Let me reiterate. You sent me the new server at 2PM PST. I was working on the old VPS during that time and for FOUR hours afterwards until I saw the email about the replacement. As soon as I emailed you back saying the new one didn't work, and the old one was working fine, the old one went down along with all my work. Of course I'm going to request a refund from that.

Regardless, my review still stands. If you didn't know, I was giving you a chance for you to fix that.

DEAL WITH CAUTION
Click to expand...
Hello,
The new VPS was working fine when we sent it to you and when we checked it after you sending the support ticket. We are sorry if there were misunderstanding between communication or what you want from the service. We issued you the full refund and hope that you will find a more suitable provider.
Thanks!
 
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