So here's a new one for me. A buyer germany made the purchase way back in late August. I shipped using DHL Globalmail (it has tracking but limited). DHL Globalmail shows it arrived in Germany transit facility on Sept 10. That's the last update we ever got and it's now Oct 6. He says he didn't receive item. Again, no phone number was provided so this probably could have been resolved if a phone number was included in the shipping info. So I had to do my own investigation. There are 2 possibilities: 1) It's held at customs because the item was seized/restricted or maybe requires more clearance 2) It was handed over to local postal delivery, but they couldn't deliver it or find the address, so it's just sitting at the local post office all this time. I did my due diligence and contacted both germany customs and the local post office of his zip code. Neither were ever available to answer my call for 3 days straight, only got some weird automated message. I did, however, reach Germany customs/enquiries via email and they emailed me back saying they couldn't find any information if items were being held for that buyer's name and address (which I supplied to them). It sounds like that means it's not held at customs at all. The other clue is this: I called DHL Globalmail International and they were able to give me a Deutsche Post number that appears in their records next to the DHL Globalmail Tracking number. This sounds to me like it means they have either handed it over to local postal services (Deutsche Post) OR maybe it's just a preparation number they have ready if the item still needs to get cleared by customs? If anyone has any experience with DHL Globalmail, do you know anything about this? If the DHL Globalmail Cust. Rep, says there's a Deutsche Post number for that tracking number, does that sound like to you it's been cleared by customs and handed over to local delivery service? We'll see how ebay is going to rule on this case.....to be continued.