First know if it is a static sitemap that you created and uploaded or it is a dynamic sitemap generated with plugin or functionality on the website platform. In static sitemaps, which are created manually, the chances of syntax errors are more so you need to fix that first. Can use any validator or can just check in your browser and see if it gives any error.
If it is a dynamic sitemap then you might need to check with the plugin support or it could also be a hosting issue due to which Googlebot is not able to crawl the sitemap page.