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Google protected/trusted stores program

Discussion in 'Ebay' started by oatmeal, Jan 11, 2017.

  1. oatmeal

    oatmeal Regular Member

    May 20, 2015
    Likes Received:
    My supplier that I dropship from on ebay is also a Google Trusted Store and I've been getting
    offers to have my orders protected by Google Trusted Stores program. I just click yes on it
    and it doesn't cost anything extra. I'm just not sure what exactly that is.

    If I have a problem with an order that is unsuccessfully delivered, and my supplier doesn't want
    to refund me, can I call on Google Trusted Stores to intervene and get me a refund from the supplier
    so that I can then give the ebay buyer a refund?

    Does this Google Trusted Stores (protecting my orders from the supplier's site) only apply for US orders or international orders, as well? It sounds like a good option/insurance to refer to if my supplier gets stingy with me and doesn't refund me anymore for undelivered orders.

    Last question, does anyone know who can keep online merchants accountable? What I mean is, if I'm operating in ebay, ebay keeps all sellers accountable and any abuse or problems with the retaliers/sellers, ebay governs their own domain and applies their own discipline. But who applies discipline to merchants/online sellers outside of ebay (ie. dropshippers?). If I have an unresolved issue with an online merchant site, who can I refer to to step in and intervene? Better Business Bureau? RECOL? Do they do things like that?

    I can't ask ebay or complain to ebay that it was my dropshipper's fault, since it is not in their domain. So who can I turn to if I have a problem with the dropshipper? Just wondering if there is some sort of governing body that keeps merchants responsible and reputable out there?